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examining the influence of the five service quality dimensions; tangibility, reliability, assurance, responsiveness, and empathy … 20. Tangibility, reliability, and assurance dimensions of staff service quality showed a positive relationship with …
Persistent link: https://www.econbiz.de/10012544909
The aim of the study is to scrutinize customers’ service quality in the insurance industry. The intent is to assess the … expectation from the life insurance policy holders. Data collected from LIC of India insurance firm policyholders (India), using a … self-administered questionnaire. Descriptive statistical analysis, gap mean score and reliability analysis were carrying …
Persistent link: https://www.econbiz.de/10013298510
examining the influence of the five service quality dimensions; tangibility, reliability, assurance, responsiveness, and empathy … 20. Tangibility, reliability, and assurance dimensions of staff service quality showed a positive relationship with …
Persistent link: https://www.econbiz.de/10012652997
The paper aims to delve the impact of duration of operation to profitability in life insurance companies in Nepal …. Eight private sector life insurance companies which were established in different phases have been compared on the basis of …
Persistent link: https://www.econbiz.de/10013022266
This paper assesses the financial performance and soundness of Life insurance companies in Nepal on the basis of …
Persistent link: https://www.econbiz.de/10013054053
Indian life insurance sector. This study is carried out using panel data of 10 companies for 10 years from 2005 to 2014. The … gross premiums, leverage, liquidity, capital, size, solvency, risk retention ratio and tangibility. Multicollinearity test … significantly related to financial performance and claims ratio, growth in gross premiums, capital and tangibility are negatively …
Persistent link: https://www.econbiz.de/10012944723
insurance industry. In terms of board composition variables, the CEO/chairperson duality is associated with lower corporate …
Persistent link: https://www.econbiz.de/10014167734
performance among insurance companies in Kenya. Design/methodology/approach: Positivism research philosophy was adopted for the … registered insurance companies in Kenya as at 28th February 2017 and a sample size of 208 participants drawn from lower, middle … has a significant influence on organizational performance among insurance companies in Kenya. Specifically, self …
Persistent link: https://www.econbiz.de/10013218035
The major aim of the research paper is to measure the impact of employee performance on service quality in commercial banks. Primary data has been collected from the bank employees in Manmunai North and Kattankudy divisional secretariat areas in Batticaloa District. Stratified random sampling...
Persistent link: https://www.econbiz.de/10012989661