Technological development has provided tremendous benefits for many industries, including the banking business. The diffusion of internet banking has been witnessed in many countries worldwide. The United Arab Emirates (UAE) recently is one of the most significant economies in its region and in...

The increasing availability of mobile banking has the potential to transform the way consumers interact with their financial institutions and expand access to financial services for previously underserved populations. However, given the sensitive nature of the information shared when using...

Internet technology is rapidly changing the way personal financial services are designed and delivered. Hence, banks have found themselves at the forefront of technology adoption for the past three decades. Banks began to look at electronic banking (e-banking) as a means to replace some of their...

The objective of the paper is to identify the barriers to the adoption and the usage of Internet Banking by Tunisian consumers. In my study like in the other many studies in the literature an extension of the technology acceptance model (TAM) is used as the conceptual framework to measure...

The purpose of this study was to identify the barriers to the adoption and the usage of Internet Banking by Tunisian consumers. In this study like in the other many studies in the literature an extension of the technology acceptance model (TAM) is used as the conceptual framework to measure...

As smartphones and tablets have been widely adopted and mobile banking apps have come into ubiquitous use, mobile devices have increasingly become new tools that customers use for banking, payments, budgeting, and shopping. This paper examines the impact of the mobile channel on customer service...

Objective – This study aimed to analyze the variables TAM by adding service awareness as external variables and experience as a moderating variable. In analyzing the study subjects used empirical testing.Methodology/Technique –Data obtained by distributing questionnaires to internet banking...

This paper focuses on customers' attitudes towards internet banking (IB), with particular reference to generational differences vis-à-vis such service. These factors are important for banks to project how demand is likely to develop over time. After modelling the IB adoption decision across a...

Banking is one of the emerging and fastest developing sector in Indian economy. In order to survive in this globally competitive world this sector is constrained to adopt the practices like online banking, cost cutting, diversification etc. Digitization and adoption of internet banking services...

This study aims at understanding the customer satisfaction on adoption of e-banking services at Mauritius. This is an empirical evidence, with the help of primary data (drop off survey) and secondary sources. The main objective of the study is to investigate in depth the customer's perception...