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Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques; Jurgens-Panak, Michele - 1992
Persistent link: https://www.econbiz.de/10000346024
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Customer satisfaction and quality management
1991
Persistent link: https://www.econbiz.de/10000112418
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Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold - 1997 - 1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
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New insights in the quality satisfaction link : identifying asymmetric and dynamic effects
Bauer, Hans H.; Falk, Thomas; Hammerschmidt, Maik; … - 2008
Persistent link: https://www.econbiz.de/10003755159
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Customer anger and incentives for quality provision
Heyes, Anthony; Kapur, Sandeep - 2012
Persistent link: https://www.econbiz.de/10009670844
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Customer loyalty and supplier : strategies for quality competition
Gans, Noah - 1999
Persistent link: https://www.econbiz.de/10001425600
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Qualitätsmodell Krankenhaus : (QMK) ; Ergebnis-Messung in der stationären Versorgung ; Abschlussbericht
Schneeweiss, Sebastian (contributor);  … - 2003
Persistent link: https://www.econbiz.de/10001763581
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Kundenmanagement als Erfolgsfaktor : Grundlagen des Tourismusmarketing
Hinterhuber, Hans H. (ed.); Bieger, Thomas (contributor) - 2004
Persistent link: https://www.econbiz.de/10001810504
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The effect of expecting to evaluate on quality and satisfaction evaluations
Ofir, Chezy; Simonson, Itamar - 1999
Persistent link: https://www.econbiz.de/10001453931