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Is Courtesy Enough?Solidarity in Call Center Interactions

Rogers, Priscilla - 2008

response strategies that are tightly related to each other and to courtesy: shows solidarity, anticipates needs, shows … attentiveness, and asks for direction. Correlations and analysis of their enactment in stressful calls led us to propose solidarity … expressionresponses that engage the caller in search of meaning to work on the task as a team. We argue that solidarity expression …

Persistent link: https://www.econbiz.de/10009476745

Die Wirtschafts- und Finanzkrise - Teil II : Präsentationen

Voß, Stefan; Müller, Alfred - 2011

Präsentationen zu <a href="http://nbn-resolving.de/urn:nbn:de:bsz:960-opus-3379">Die Wirtschafts- und Finanzkrise mit Blick auf Marx und Keynes Teil I</a>. Stefan Voß über Hyman P. Minsky, Alfred Müller über Karl Marx.

Persistent link: https://www.econbiz.de/10009433662

Earnings Dispersion and Aggregate Stock Returns

Jorgensen, Bjorn N.; Li, Jing; Sadka, Gil - 2009

While aggregate earnings should affect aggregate stock returns, standard portfolio theory predicts that the cross-sectional dispersion in firm-level earnings would not affect aggregate stock returns. Nonetheless, this paper demonstrates a surprisingly robust relation between cross-sectional...

Persistent link: https://www.econbiz.de/10009440958

Capacity Constraints, Profit Margins and Stock Returns

Jorgensen, Bjorn N.; Sadka, Gil; Li, Jing - 2009

This paper studies the effects of capacity utilization on accounting profit margins and stock returns. Since accounting profit margins represent the average profit per unit and not the economists' concept of unit contribution margin, the marginal/variable profit per unit, a firm with idle...

Persistent link: https://www.econbiz.de/10009441203

Cost efficiency, profitability and firm size of Thai insurance companies

Karim, Mohd. Zaini Abdul; Jhantasana, Chanta - 2005

efficiency to ensure their survival. This paper examines the cost efficiency and its relationship with profitability of life … return on equity. Inefficiency has substantial effect on the profitability of life insurance companies. The mean inefficiency …

Persistent link: https://www.econbiz.de/10009441662

New evidence on the effect of CBOE options listing on the volatility of New York listed stocks

Mazouz, Khelifa - 2007

This paper re-examines the evidence on how the listing of options impacts on underlying stock’s volatility by taking into consideration the possible presence of a learning effect, along with the impact of the very endogenous nature of the options listing decision itself. Our analyses are...

Persistent link: https://www.econbiz.de/10009441663

AVALIAÇÃO ECONÔMICA DE DIFERENTES ESTRATÉGIAS DE GANHO DE PESO DIÁRIO NA TERMINAÇÃO DE BOVINOS EM CONFINAMENTO

Filho, Moises de Andrade Resende - 2008

Esse artigo avalia a viabilidade econômica da terminação de bovinos em confinamento para o ano de 2008. Dezessete cenários são simulados considerando-se diferentes ganhos de peso vivo diário para 220 animais, machos castrados, ½ Zebu  ½ Holandês, com peso inicial médio de 354 kg,...

Persistent link: https://www.econbiz.de/10009443363

An Economic Risk Analysis of Stocker Grazing on Conservation Tillage Small Grains Forage in Arkansas

Watkins, K. Bradley; Hignight, Jeffrey A.; Beck, Paul A.; … - 2010

This study evaluates both the profitability and risk efficiency of grazing stocker steers on conservation tillage …

Persistent link: https://www.econbiz.de/10009446519

The impact of high Telecommunications costs on the callcentre industry in Cape Town, South Africa

Ngobeni, Robson Mpande - 2009

the current turbulent economic circumstances around the world. The study focuses on key areas such as, growth …, profitability, employment creation and sustainability of callcentres.In order to fulfil research requirements, primary data was …

Persistent link: https://www.econbiz.de/10009447202

Pengaruh Profitabilitas Dan Likuiditas Terhadap Capital Adequacy Ratio (CAR) Pada Bank Rakyat Indonesia (PERSERO) Tbk

Situmorang, Patar Sardo - 2011

There are several factor that influent in banking performance such as liquidity and profitability. There could be …

Persistent link: https://www.econbiz.de/10009464499