In the last two decades, emotion has emerged as an important theme in discussions of design. However, there is no framework to date that encompasses both emotion and information design in a single theory. This dissertation was motivated by a lack of substantive theory that would allow design...

This project extends work toward building strategies to improve the status of technical communication by arguing that shifts in product development processes, such as the current shift in software development from waterfall to iterative methods, open gaps for technical communicators to take...