The ability to understand the individuals that we deal with on a daily basis can give anyone who focuses on this knowledge a competitive advantage in today's business world. In today's fast paced and globally expanding business world, it is critical to explore innovative approaches that will...

A quantitative research study was conducted in order to obtain insight and knowledge of the perceptions of management with regard to changes taking place within the Financial Services Sector (FSS). The call centre at Sanlam Head Office in Bellville was used as a case study, and focus was...

In diesem Beitrag wird der Frage nachgegangen, inwieweit Optimierungsansätze wie lineareProgrammierungsmodelle geeignet sind, bessere Entscheidungen als reale Entscheider zu treffen.Auch beleuchtet werden Unterschiede im Entscheidungsverhalten und in denProduktionsstrategien. Dazu lassen wir...

Many factors contribute to the outcome of an acquisition; these factors arise from both the objective of the target and acquirer. This dissertation focuses on how the bidding strategy, acquirer and target characteristics impact the transaction. The first essay examines how the timing and size of...

Strategic coalignment involves a configuration comprising the external environment, internal organizational arrangements and organizational effectiveness. Each of the above elements is constrained, quasi-deterministic (especially in the short-term) and multidimensional. For the open systems...

There is great interest in the application of technological solutions driven by a thriving CRM industry. It has been shown the more effective the implementation of SFA, the greater its impact on increased sales performance. Previous research on SFA adoption has focused on the individual as the...

The many challenges faced today by global businesses are expected to grow in intensity and complexity as we go further into this century. Expanded global competition has become the norm rather than the exception, with an unprecedented number and variety of products available to satisfy consumer...