The first essay considers a service center with two stations in accordance with independent Poisson processes. Service times at either station follow the same general distribution, are independent of each other and are independent of the arrival process. The system is charged station-dependent...

In the first section, a firm with two servers must decide how to dynamically route arriving customers and allocate servers to two separate queues. The servers may work together or separately, and we provide insights into how the firm should optimally route customers and assign servers to queues....