Similar Search Results

New technology based firms in the new millennium : 1

In: New technology based firms in the new millennium. 2001

Persistent link: https://www.econbiz.de/10004693001

A qualidade na relação cliente-fornecedor interno (Back room versus Front Office) determinando a satisfação do cliente externo

Borges, Mabio Teodoro; Said Darwich, Abdul Rahman; De … - 2008

uma empresa, utilizaremos o Ciclo PDCA e o Diagrama de Pareto. The growth of the section of services has been evidencing … the importance of the companies dedicatemore attention to the quality with that their services are rendered. Among all of … shouldbe present in the services rendered the own employees of the companies internally, in other words, inthe relationship …

Persistent link: https://www.econbiz.de/10009442781

The Organizational Analysis of Non-Governmental Development Organizations (NGDOs)

Tsolmon, Urelmaa 1976- - 2004

This paper uses the current organizational ecology theory to clearly define organizational population ecology constructs of non-governmental development organizations, and offers specific terminology and understanding of main organizational forms and relational dynamics that define the...

Persistent link: https://www.econbiz.de/10009456837

Retention of dissatisfied B-to-B services customers: An empirical test of the mediating effects of dependence and calculative commitment

Yanamandram, Venkata K.; White, Lesley - 2009

The literature argues that the alternative outcomes of a customer either ending or continuing a struggling relationship not only depend on the determinant factors or switching barriers, but also on the essential nature of the relationship. This paper adapts a broad social exchange framework to...

Persistent link: https://www.econbiz.de/10009457420

Exploring Mediating and Moderating Relationships amongst Some Switching Barriers in the Business Services Sector

Yanamandram, Venkata K.; White, L. - 2006

yet known that investigates these constructs under conditions of dissatisfaction in the B2B services sector. Similarly …

Persistent link: https://www.econbiz.de/10009457504

Why Do Dissatisfied Customers in the Business-to-Business Services Sector Stay With Their Existing Service Providers? An Exploratory Study

Yanamandram, Venkata K.; White, L. - 2004

services sector. This paper attempts to address this research gap. A qualitative study was conducted, with 17 personal …

Persistent link: https://www.econbiz.de/10009457516

Credit Insurance in Europe - Impact, Measurement & Policy Recommendations. CEPS Reports in Finance and Banking No. 31, 1 February 2003

San Jose Riestra, Ampara. - 2003

The report provides evidence of low protection of companies against the risks of the lack of payment from their buyers and the impact of bad debts in their financial situation, which is especially harmful for SMEs. While most of commercial trade is carried out on the basis of credit, the...

Persistent link: https://www.econbiz.de/10009463736

Integrating Europe’s Retail Banking Market: Where Do We Stand? CEPS Reports in Finance and Banking No. 38(?), 15 October 2007

Kleimeier, Stefanie; Sander, Harald. - 2007

This report surveys recent empirical research on the state and development of retail banking integration in Europe. It finds a broad consensus that retail banking integration is still limited, although integration seems to have gained momentum more recently. At the same time, the survey finds...

Persistent link: https://www.econbiz.de/10009463762

The Need for Transparency in Commodity and Commodity Derivatives Markets. ECMI Research Report No. 3, 15 December 2008

Cinquegrana, Piero. - 2008

This paper argues that transparency-boosting measures specifically tailored to commodity and commodity derivatives markets are much needed. In particular, encouraging the creation of a clearing infrastructure for OTC commodity and commodity derivatives markets would be desirable. Moreover, EU...

Persistent link: https://www.econbiz.de/10009463763

Concrete Steps towards More Integrated Financial Oversight: The EU’s Policy Response to the Crisis. CEPS Task Force Reports, 1 December 2008

Lannoo, Karel. - 2008

The financial crisis exposed dangerous weaknesses in the regulatory and oversight structure that need to be urgently corrected to restore confidence in the financial system and to keep the single market alive. Towards this end, this CEPS Task Force report puts forward three main policy...

Persistent link: https://www.econbiz.de/10009463765