Direct and indirect techniques are being used to estimate economic consequences of proximity to existing or proposed public facilities. The hedonic price theory, an indirect technique, is the most logically suited, especially for capturing the shadow or implicit price of a characteristic such as...

The rising rates of obesity and overweight are contributing to higher costs for the individual and the nation, both medically and financially. There is a greater need for education and other preventive measures, but in order to tailor such programs effectively to the individuals most in need, it...

Teachers often serve as data collectors for the problem behavior of referred students in their classrooms; yet, the accuracy of teacher data collection has rarely been directly assessed. Momentary time sampling (MTS) may be a potentially useful option for teacher data collection because it does...

The present study extended the literature on employee commitment and escalation bias to include individual and organizational difference factors. Escalation bias refers to the tendency for a decision-maker to become overly committed to the decision focus (e.g., the organization, supervisor, an...

The importance of trust in working relationships is widely acknowledged among organizational researchers and practitioners. Unfortunately, trust is defined and measured differently across studies, making it difficult to integrate and compare research findings. Therefore, the purpose of this...

This study integrates and expands two models of organizational support perceptions, job attitudes, effort, and employee behavior (i.e., Brown & Leigh, 1996; Netemeyer, Boles, McKee, & McMurrian, 1997). An integrated model was hypothesized, in which Perceived Organizational Support and Perceived...

Managing emotions in the workplace, termed emotional labor (Hochschild, 1983), is becoming increasingly important as the economy continues to become more service-oriented. Grandey (2000) defines emotional labor as the process of regulating feelings and expressions of emotions in order to achieve...

With the shift to a service economy (Cascio, 1995), customer service effectiveness is a critical measure of success for service firms. In service relationships, where a single employee may be the only point of contact for customers, monitoring service effectiveness becomes incumbent upon the...

As the economy continues to shift from the production of goods to the delivery of services, one way in which an organization might set itself apart from its competition is through the delivery of high quality customer service. Therefore, a critical question for organizations becomes how to...

Concurrent schedules may be viewed as consisting of two pairs of stay and switch schedules, each pair associated with one of the alternatives. A stay schedule arranges reinforcers for staying and responding at one alternative, whereas the associated switch schedule arranges reinforcers for...