This study investigates customer satisfaction using a market segmentation approach. Yet emerging customer satisfaction … research has been investigating satisfaction only at the aggregate level. In this study, customer satisfaction is examined in … whether and how they search for information (passive, rational-active, relational-dependent) has an effect on satisfaction …

The extent to which service quality is linked to satisfaction, value and behavioural outcomes continues to be debated … in the literature. This research investigated two models involving the linkages between service quality, satisfaction … path analysis indicate that service quality has an indirect relationship with behavioural outcome measures via satisfaction …

) with service satisfaction and loyalty are examined. Results indicate that the reliability aspect of service quality is … strongly related to satisfaction and loyalty in the stockbrokerage industry, while the assurance aspect of service quality … enjoyed a similar status in the life insurance industry. Results also confirm that while MSA and MSS both drive satisfaction …

ABSTRACT The Differing Effects of Satisfaction, Trust, and Commitment on Buyer's Behavioral Loyalty: A Study into the …

In today’s competitive retailing landscape consumer satisfaction and loyalty have been key issues on the mind of many a … marketer. With the growth of e-retailing, buyers and sellers have evolved; the traditional goals of satisfaction and loyalty … relationship management, satisfaction and how they contribute to loyalty among 18-24 year-old e-shoppers.A survey instrument was …