This study examines performance measurement in on-line securities companies in the Australian marketplace. Marketing managers of seven on-line stock brokerage companies in Australian capital cities were interviewed and their on-line strategies and approaches were systematically reviewed and...

After the dawn of the bancassurance concept in the 1980`s, the recent merger and aquisition wave has demonstrated that partnerships between banks and insurance houses are back in fashion. The purpose of the first part of the thesis is to illustrate the main drivers behind this renaissance, the...

This paper makes a detailed comparison of two major financial services in Singapore: life insurance and stockbrokerage. Relationships of perceptions and expectations of service quality, mean service adequacy (MSA) and mean service superiority (MSS) with service satisfaction and loyalty are...

Las dificultades en el acceso a los servicios bancarios por parte de determinados grupos de población, especialmente aquellos residentes en zonas rurales y/o de edad avanzada, suponen una fuente de vulnerabilidad ante el riesgo de exclusión financiera de dichos colectivos. Este trabajo ofrece...