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Forging relationships with services: The antecedents that have an impact on behavioural outcomes in the life insurance industry

Durvasula, Srinivas; Lysonski, Steven; Mehta, Subhash; … - 2004

The extent to which service quality is linked to satisfaction, value and behavioural outcomes continues to be debated in the literature. This research investigated two models involving the linkages between service quality, satisfaction, perceived value, repurchase intention and willingness to...

Persistent link: https://www.econbiz.de/10009484485

Finding the Sweet Spot: A Two Industry Study Using the Zone of Tolerance to Identify Determinant Service Quality Attributes

Durvasula, Srinivas; Lobo, Antonio; Lysonski, Steven; … - 2006

This paper makes a detailed comparison of two major financial services in Singapore: life insurance and stockbrokerage. Relationships of perceptions and expectations of service quality, mean service adequacy (MSA) and mean service superiority (MSS) with service satisfaction and loyalty are...

Persistent link: https://www.econbiz.de/10009484549

Emergence of Financial Intermediaries in Electronic Markets: The Case of Online P2P Lending

Berger, Sven C.; Gleisner, Fabian - 2009

We analyze the role of intermediaries in electronic markets using detailed data of more than 14,000 originated loans on an electronic P2P (peer-to-peer) lending platform. In such an electronic credit market, lenders bid to supply a private loan. Screening of potential borrowers and the...

Persistent link: https://www.econbiz.de/10009447468

The globalization of labor markets and its policy implications

Frank Oskamp - 2010

labor market participants in response to policy-induced incentives. …

Persistent link: https://www.econbiz.de/10009428973

Incentive models of the labour market

Alessio J. G. Brown - 2009

labour market in terms of the incentives that economic agents face. To fulfil its new role the following three reform …

Persistent link: https://www.econbiz.de/10009429029

14.661 Labor Economics I, Fall 2006

Pischke, Jorn-Steffen; Angrist, Joshua - 2006

Neoclassical analysis of the labor market and its institutions. A systematic development of the theory of labor supply, labor demand, and human capital. Topics discussed also include wage and employment determination, turnover, search, immigration, unemployment, equalizing differences, and...

Persistent link: https://www.econbiz.de/10009432547

14.64 Labor Economics and Public Policy, Spring 2006

Angrist, Joshua David - 2006

, immigration, incentives, discrimination, unemployment and unemployment insurance. …

Persistent link: https://www.econbiz.de/10009432687

Fostering IPv6 Migration Through Network Quality Differentials

Guérin, Roch A; Hosanagar, Kartik - 2010

Although IPv6 has been the next generation Internet protocol for nearly 15 years, new evidences indicate that transitioning from IPv4 to IPv6 is about to become a more pressing issue. This paper attempts to quantify if and how such a transition may unfold. The focus is on ``connectivity...

Persistent link: https://www.econbiz.de/10009438895

Information Security in Networked Supply Chains: Impact of Network Vulnerability and Supply Chain Integration on Incentives to Invest

Bandyopadhyay, Tridib; Jacob, Varghese; Raghunathan, … - 2010

' incentives to invest in information security. We find that even though an increase in either the degree of network vulnerability … or the degree of supply chain integration increases the security risk, they have different impacts on firms' incentives … when the network vulnerability is higher. Though an increase in the degree of supply integration enhances firms' incentives …

Persistent link: https://www.econbiz.de/10009459121

Cogeneration Economics

1984

Cogeneration of heat power is today receiving more attention by energy economists and policy makers - The enormous escalation of energy prices over the last decade has made energy efficiency an important economic factor for most energy users.The fact that combined steam - electricity schemes are...

Persistent link: https://www.econbiz.de/10009465077