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The tenets of relationship marketing are useful in understanding the success of a service provider. Based on a sample of 221 firms in Singapore that use ocean freight shipping services, examines service recovery issues related to satisfaction. It was found that service recovery methods such as...
Persistent link: https://www.econbiz.de/10009484489
Understanding how decisions for international investments are made and how this affects the overall pattern of investments and firm’s performance is of particular importance both in strategy and international business research. This dissertation introduced first home-host country relatedness...
Persistent link: https://www.econbiz.de/10009460535
Neurodesign and emotional design are applied in the development of products that connect with consumers’ vision and lifestyle. These techniques are also used for banknotes, as more secure and reliable designs are needed, which the public can identify with and be proud to use. The aim of this...
Persistent link: https://www.econbiz.de/10014000059
In recent years, payment systems have benefited from technological developments that have accelerated their evolution and adaptation to user needs. Payment systems ultimately depend on central bank money, and the debate about the advisability of updating the different ways of representing this...
Persistent link: https://www.econbiz.de/10014000070
This study examines whether client satisfaction can help explain cross-sectional variation in Big 6 audit fees paid by Fortune 1000 clients. After controlling for other factors related to audit fees (including audit quality attributes), client satisfaction with the audit team is positively...
Persistent link: https://www.econbiz.de/10009459082
A study's purpose was to investigate the relationship among client satisfaction, attributes of audit quality, auditor change, and controller work experience. To address this purpose, controllers of Fortune 1000 companies were asked to evaluate their existing auditor on each of 12 dimensions of...
Persistent link: https://www.econbiz.de/10009459084
Chapter 1. IT systems in the banking world -- Chapter 2. Request managing software in Raiffeisen Bank -- Chapter 3. Raiffeisen business employee survey -- Chapter 4. Raiffeisen IT employee survey -- Chapter 5. Recommendation on remedy training program -- Chapter 6. Final discussion and...
Persistent link: https://www.econbiz.de/10009459172
An application service provider (ASP) is a business model providing information technology (IT) enabled solutions to customers over the Internet. Utilizing an ASP model, small and medium-sized enterprises (SMEs) can acquire affordable IT solutions. Korea Telecom (KT), a leading IT company in...
Persistent link: https://www.econbiz.de/10009462170
The study examined the determinants and impacts of menu choice (familiar food versus novel food) in an authentic Chinese restaurant setting. A conceptual model is built to explore the linkages between determinants (perceived risk taking, physical environment, and service quality) and outcome...
Persistent link: https://www.econbiz.de/10009467743
This study examines multiple reference effects in customers’ service evaluation regarding dining experiences in restaurants. Specifically, the present study explores the antecedent role of three reference points: focal, other, self-based and satisfaction in the development of customer...
Persistent link: https://www.econbiz.de/10009467917