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Switching costs has been recognised as a primary reason why dissatisfied customers stay with their suppliers. While a validated multidimensional scale of switching costs exists in a business-to-consumer context, there has been little empirical research effort devoted to operationalising...
Persistent link: https://www.econbiz.de/10009457503
Bucket pricing entails a prepaid price and a maximum consumption limit, which requires consumers to make advance purchase decisions before their consumption needs are fully revealed. We propose a dynamic model that involves how consumers form expectations of future consumption needs, learn to...
Persistent link: https://www.econbiz.de/10009441184
The body of literature surrounding emotional labor, defined as service employees’ effort to manage their emotions to meet organizational goals (Hochschild, 1983; Morris & Feldman, 1996), exhibits a severe lack of studies examining intercultural service encounters (i.e., service episodes in which a...
Persistent link: https://www.econbiz.de/10009477796
This paper presents an empirical study based on a survey of 399 small and medium size companies in Lithuania. Applying bivariate and ordered probit estimators, we investigate why some business owners intend to expand their firms, while others do not. Our main findings provide evidence that the...
Persistent link: https://www.econbiz.de/10009477069
Small and Medium Enterprises (SMEs) are widely recognized as an importantpart of the worldwide economy, acting both as the backbone of local economiesand as consumers of natural resources. In light of this, since the 1990’s,research to investigate how to make them more sustainable through the...
Persistent link: https://www.econbiz.de/10009461123
como SME SF, por sus siglas en inglés— permite a los bancos reducir los requerimientos regulatorios de capital por dar … forma de nuevos préstamos. El presente trabajo muestra que el SME SF contribuyó a aliviar las restricciones de crédito de … las empresas medianas que eran elegibles para la aplicación del SME SF, pero no así de las pequeñas y microempresas. Estos …
Persistent link: https://www.econbiz.de/10012530588
China first adopted minimum energy performance standards (MEPS) in 1989. Today, there are standards for a wide range of … domestic, commercial and selected industrial equipment. In 1999, China launched a voluntary endorsement label, which has grown … to cover over 40 products including water-saving products. Further, in 2005, China started a mandatory energy information …
Persistent link: https://www.econbiz.de/10009435536
In the last five years, China's refrigerator market has grown rapidly, and now urban markets are showing signs of … the first half of 2007, when the draft standard was completed under the direction of the China National Institute of … of the label on China's market, CLASP further provided assistance to CNIS to collect data on both the efficiency …
Persistent link: https://www.econbiz.de/10009435537
The minimum energy efficiency standards program for household appliances in China was initiated in 1989. Since 1996 …, CLASP and its implementing partner, LBNL, have assisted China in developing 11 minimum energy performance standards (MEPS … (under development). Before 2003, China's traditional approach to standards development involved small increases in …
Persistent link: https://www.econbiz.de/10009435539
This study identifies a strategy that (1) provides future energy services for Hainan in the least environmentally degrading way, (2) eliminates the need to build significant amounts of new fossil-fueled, electric generating capacity, saving capital to invest in other development projects, (3)...
Persistent link: https://www.econbiz.de/10009435877