commitment, stress perception, and turnover intention. The demographics were hypothesized to moderate the stress-satisfaction and …This study investigated relationships of age, gender, and supervisor level with job satisfaction, organizational …

The purpose of this study was to investigate the influence of emotional labor on instances of burnout by specifically … concepts of emotional labor and burnout. A three part questionnaire focused on emotional labor and burnout was distributed to … predictive values of emotional labor components with burnout components. Findings in this study indicated that real estate sales …

, and this situation creates stress among employees. Employee stress is becoming a significant issue in the hospitality … industry, and it is costly for employers and employees alike. Stress results in overall declines in employee productivity, job … costs. While there is agreement that addressing and reducing stress in the hospitality industry is both a noble goal and is …

This study investigates customer satisfaction using a market segmentation approach. Yet emerging customer satisfaction … research has been investigating satisfaction only at the aggregate level. In this study, customer satisfaction is examined in … whether and how they search for information (passive, rational-active, relational-dependent) has an effect on satisfaction …