This paper looks at the under-researched area of assessing organisational green performance and its drivers from the consumer’s point of view. Drawing on the green literature, a model is advanced in which certain environmental attitudes held by consumers drive or restrain the performance...

The tenets of relationship marketing are useful in understanding the success of a service provider. Based on a sample of 221 firms in Singapore that use ocean freight shipping services, examines service recovery issues related to satisfaction. It was found that service recovery methods such as...

Material resources affect the levels of mortality. In cross-sectional relationships income has been found to be positively associated with survival, both within and between countries. Preston (1975, 1976), in particular, using cross-national data for three separate decades of the 20th century,...

Marriage is an important institution for both individuals and society as a whole. It is a significant event in the life cycle of individuals; for society at large it represents the creation of a new unit of production, consumption, distribution and exchange of goods and services. In most...

Researchers have pointed to the dearth of innovation studies in the services sector relative to manufacturing (Prajogo, 2006) and some have hypothesized the difficulties in applying product development theories to services (Gallouj, 2002). In this paper, we offer a comprehensive framework for...

This paper uses three waves of panel surveys at the household level to study growth and poverty in Albania over the period 2002-2004. It attempts to answer two main questions. The first question is directed at finding the micro determinants of growth and aims to expose the obstacles households...