Customers play an active role throughout the marketing process. This dissertation concerns itself with customer's co-creation of value for self (co-production) and for other customers (co-consumption) during service production and delivery. With the servuction system as its overarching...

The article presents results of a computer simulation experiment which investigated the use of protective capacity as a means to reduce production cycle times and inventory holdings for a production line. In the 1980s, quality was the primary focus for competition in many businesses. Many...

Many property organisations fail to realise the potential that effective Information Management can bring to an existing organisation’s business processes. It is the research aim to use quantitative analysis, by utilising the framework developed by the Information Management Book of Knowledge...

This paper investigates how people return to information in a dynamic information environment. For example, a person might want to return to Web content via a link encountered earlier on a Web page, only to learn that the link has since been removed. Changes can benefit users by providing new...

This paper investigates how people return to information in a dynamic information environment. For example, a person might want to return to Web content via a link encountered earlier on a Web page, only to learn that the link has since been removed. Changes can benefit users by providing new...

This paper describes a study that investigates the mediating effects of information technology (IT) on the relationships among product and process innovations and firm performance (measured in multiple profitability and growth rate metrics). Using structural equation modeling on a sample of 397...

Divergence of new and old technologies is a source of tremendous innovation potential. As the dizzying pace of technological innovation accelerates indefinitely into tomorrow, not only do new paths diverge exponentially; doors already opened are increasingly abandoned for the allure of things...

For many years, the pharmaceutical industry has been one of the leaders in innovation through R&D and its impact has had both economic and social significance. This paper reports on an exploratory case study of one Small to Medium-sized Enterprise (SME) in the pharmaceutical domain. Here, two...