This study discusses a novel method called automatic process measurement, which is based on the idea of mining process data from workflow logs. We improve the process mining technique by using Bluetooth wireless technology to do real-time acquisition of process data. The automatic measurement...

Equipment manufacturers offer different types of maintenance service plans (MSPs) that delineate payment structures between equipment operators and maintenance service providers. These MSPs allocate risks differently and thus induce different kinds of incentives. A fundamental question,...

There are estimates that up to 30% of hospital costs are due to inefficiently coordinated hospital processes. As a result many hospitals have tried to model and to reengineer their business processes. These efforts have very often been abandoned, because the normally constructed total models of...