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Service co-production, customer efficiency and market competition
Xue, Mei
(
contributor
);
Harker, Patrick T.
(
contributor
); …
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2003
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754476
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2
Incorporating the dual customer roles in e-service design
Xue, Mei
(
contributor
);
Harker, Patrick T.
(
contributor
); …
-
2003
-
[Elektronische Ressource], rev
Persistent link: https://www.econbiz.de/10001754479
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3
Capacity sizing in the presence of a common shared resource : staffing an inbound call center
Akşin, O. Zeynep
;
Harker, Patrick T.
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2000
-
Rev. version of 98/79/TM
Persistent link: https://www.econbiz.de/10001634664
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4
Extensions of modified DEA
Xue, Mei
;
Harker, Patrick T.
-
1999
Persistent link: https://www.econbiz.de/10001426225
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5
How financial firms decide on technology
Hitt, Lorin M.
;
Frei, Frances X.
;
Harker, Patrick T.
-
1998
Persistent link: https://www.econbiz.de/10001426408
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6
Service competition, outsourcing and co-production in a queuing game
Cachon, Gérard P.
;
Harker, Patrick T.
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1999
Persistent link: https://www.econbiz.de/10001427402
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7
Designing the future of banking : lessons learned from the trenches
Harker, Patrick T.
;
Hunter, Larry W.
-
1998
Persistent link: https://www.econbiz.de/10001427583
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8
Overcoming the inherent dependency of DEA efficiency scores : a bootstrap approach
Xue, Mei
;
Harker, Patrick T.
-
1999
Persistent link: https://www.econbiz.de/10001427794
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