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We evaluate a firm’s unusual, worker-centered, solution to the agency problem: enabling employees to reduce the cost of effort rather than pushing them with performance rewards. We randomize the roll-out of the firm’s "Discover Your Purpose" intervention among 2,976 white-collar employees...
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I examine the history of employee engagement and how it has been characterised by thinkers in sociology, psychology, management and economics. I suggest that, while employers may choose to invest in employee engagement, there are alternative management strategies that may be profit-maximising. I...
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specific public service motivation (PSM) is shaped. In our paper, we analyze how different degrees of inclusion in the public …
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Based on a unique case study-dataset, the paper analyses job satisfaction and public service motivation in Germany. A …
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We conducted a randomized controlled trial involving nearly 700 customer-service representatives (CSRs) in a Canadian government service agency to study whether providing CSRs with performance feedback with or without peer comparison affected their subsequent organ donor registration rates....
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In cities, complementarity between a low-skilled and a high-skilled workforce can promote each other to improve labor … workforce in cities in the People's Republic of China (PRC) along with its changes, and drew the following three conclusions …. First, a highly skilled workforce is the engine of urban development, increasing urban wages and population. Second, big …
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