werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …

Studies of technology acceptance, public satisfaction, and public confidence have been applied to the field of public …, dissatisfaction, willingness to complain, satisfaction with complaint handling, and public confidence in the context of e … procedural justice. Public confidence was negatively associated with willingness to complain and positively associated with …