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Customer anger and incentives for quality provision
Heyes, Anthony; Kapur, Sandeep - 2012
Persistent link: https://www.econbiz.de/10009670844
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Customs
Volpe Martincus, Christian; Carballo, Jerónimo; … - 2016
In this paper, we estimate the effects of custom-related delays on firms' exports. In so doing, we use a unique dataset that consists of the universe of Uruguay's export transactions over the period 2002-2011 and includes precise information on the actual time it took for each of these...
Persistent link: https://www.econbiz.de/10011521248
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How to design international loyalty programs
Kuester, Sabine; Heß, Silke; Stier, Martin - 2009
Persistent link: https://www.econbiz.de/10003932833
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Qualitätsmanagement in Netzwerken der Integrierten Versorgung : Ansätze zur Steuerung durch Selbstbewertung und Patientenbefragung
Mühlbacher, Axel; Nübling, Matthias; Niebling, Wilhelm - 2003
Persistent link: https://www.econbiz.de/10001772397
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Referenzkunden als komplexe Signale hoher Dienstleistungsqualität
Burr, Wolfgang; Richter, Ariane - 2003
Persistent link: https://www.econbiz.de/10001826602
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Orientation vers le marché (OVM), qualité des services et satisfaction des clients dans le secteur du private banking (PB)
Denis, Jean-Emile; Graber, Stéphane; Czellar, Sandor - 2003
Persistent link: https://www.econbiz.de/10001764675
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Qualitatives Controlling durch Kundenzufriedenheitsmessung
Rapp, Reinhold - 1992
Persistent link: https://www.econbiz.de/10000877383