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The first part of the paper presents the specificities of management control in service activities. The second part of the paper is more specifically dedicated to the assessment of discretionary activities; it proposes a general framework for the evaluation of discretionary activities before...
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will apply to a set of micro-data from a Czech commercial bank branch network. In the banking sector, providing services … quality adjusted DEA model is to identify best practice branches that work efficiently and at the same time provide services … of services is measured by customer service, mystery shopping and calls, client information index, retention, and client …
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This study assesses the relative performance of Greek equity funds employing a non-parametric method, specifically Data Envelopment Analysis (DEA). Using an original sample of cost and operational attributes we explore the effect of each variable on funds' operational efficiency for an...
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