This study aims to examine the impact of following ISO management system standards on economic sentiment indicator (ESI) as proxy of economic agents’ general view concerning economic activity, for 21 European Union member states over 2005-2014. The empirical research comprises ISO standards...

The issues of quality, cost of poor quality and factors affecting quality are crucial to maintaining a competitiveness regarding to business activities. Use of software applications and computer simulation enables more effective quality management. Simulation tools offer incorporating the...

Der Erfolg der digitalen Transformation hängt entscheidend von der Verfügbarkeit globaler Standards ab. Um ohne Friktionen zu kommunizieren, brauchen alle Elemente eines Netzwerks eine gemeinsame Sprache, die sich in Standards bei Prozess- und Produktstammdaten äußert. Ohne Standards muss...

In health care, many aspects of the delivery of services are subject to regulation. Often the purpose of the regulated health care system is to encourage providers to keep costs down without skimping on quality. The purpose of this paper is to analyse the effect of price regulation and free...

While a plethora of studies examines the relationships amongst university education service quality, customer satisfaction and loyalty, there is hardly any focus in the literature on study mode differences. Further, many developing country contexts such as Zambia are under-researched, limiting...

We empirically study the price adjustment process at multiproduct retail stores. We use a unique store level data set for five large supermarket and one drugstore chains in the USA, to document the exact process required to change prices. Our data set allows us to study this process in great...

Data governance forms the basis of efficient data management within companies and across company boundaries. In practice, however, there is no clear and uniform definition of data governance and its components. In order to provide a comprehensive overview of data governance, to reveal previous...

Innovationen entstehen zunehmend durch vernetzte Forschung und Kooperationen, die über Unternehmens-, Branchen- und Ländergrenzen hinweg erfolgen. Standards können dazu einen wichtigen Beitrag leisten, indem sie einen reibungslosen Austausch von Daten ermöglichen und die Vernetzung...

Die deutsche Handwerksordnung regelt die Unternehmensgründung in handwerklichen Berufen durch die Vorgabe verpfl ichtender Qualifi kationsstandards. Im Jahr 2004 wurde der Marktzugang im Handwerk durch eine Novellierung der Handwerksordnung dereguliert, sodass für mehr als die Hälfte aller...

The present study investigates the factors that affect visitors’ satisfaction and their future behavior. A survey based on the dimensions of SERVPERF among 632 visitors in two distinct in terms of atmosphere, exhibits and activities museums, the Archaeological Museum and the Museum for Science...