Luburić, Radoica - In: Journal of Central Banking Theory and Practice 3 (2014) 1, pp. 59-80
Total Quality Management denotes a path by which – both in a stable and a transitional environment, in a professional … the top management level, on the other. Total Quality Management is a paradigm of business success in the entire world … entire concept of total quality management. Placing customers at the centre is the main idea behind the entire quality …