The present study investigates the factors that affect visitors’ satisfaction and their future behavior. A survey based … on the dimensions of SERVPERF among 632 visitors in two distinct in terms of atmosphere, exhibits and activities museums …’ satisfaction and predict future behavior. Future behavior is often subject to visitors’ place of residence. The type of museum is …

explaining the generation of satisfaction and loyalty by tourists. The hypothetical effect of mediating or moderating variables … on the relationship between satisfaction and loyalty is also addressed. Specifically the role of consumers' adjusted … expectations as mediating the relationship between satisfaction and loyalty is included in the cognitive-affective explanatory …

This study examines whether the level of product involvement influences how emotions drive consumer satisfaction. Based … moderating role of product involvement on the consumption-elicited emotions and satisfaction link. … on the Theory of the Hedonic Asymmetry we analyze through Structural Equation Modeling (SEM) how emotions drive consumer …

This paper addresses the role of affect and emotions in shaping the behavior of responders in the ultimatum game. A …

The purpose of this paper is to study the links between quality and consumers' emotions and eventually with their … satisfaction. There is mounting evidence that, while quality evaluation may be strictly cognitive, satisfaction gauges customers …' emotions towards the product/service provider's performance. The existing approaches used in measuring quality have certain …

across the United States to take part in in-depth semi-structured phone interviews to fulfill the research goals. Museums …

the sociologically most relevant emotions, namely anger and anxiety. Using representative data from the German Socio …

consumer to these dimensions. There were 130 responding participants in the store. The relationship between emotions stimulated …