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Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Eine Metaanalyse

Gerpott, Torsten J.; Paukert, Mathias - In: Zeitschrift für Personalforschung (ZfP) 25 (2011) 1, pp. 28-54

, die Beziehungen zwischen Mitarbeiterzufriedenheit (MiZu) und Kundenzufriedenheit (KuZu) statistisch für insgesamt 52 …

Persistent link: https://www.econbiz.de/10010292520

Determinants of customer satisfaction of banking industry in Bangladesh

Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256

This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...

Persistent link: https://www.econbiz.de/10011938313

The effect of relationship marketing towards switching barrier, customer satisfaction, and customer trust on bank customers

Hidayat, Kadarisman; Idrus, Muhammad Ishlah - In: Journal of Innovation and Entrepreneurship 12 (2023) 1, pp. 1-16

Basically, relationship marketing focuses more on creating customer value through interaction with customers to get information regarding evaluation of customer needs and expectations on an ongoing basis. Interaction with customers must be conducted, because customer involvement can increase...

Persistent link: https://www.econbiz.de/10014519637

Immigration Policies: Competing for Skills

Ochel, Wolfgang - In: CESifo Forum 01 (2000) 4, pp. 27-33

Persistent link: https://www.econbiz.de/10011695639

The Canadian Federal-Provincial Fiscal Equalization System

Dahlby, Bev - In: CESifo DICE Report 06 (2008) 1, pp. 3-9

Persistent link: https://www.econbiz.de/10011696631

The relationship between visitor satisfaction, expectation andspending in a sport event

Mortazavi, Reza - In: European Research on Management and Business Economics … 27 (2021) 1, pp. 1-7

There are many studies on the determinants of visitor spending at sport events. However, few studiesinvestigate the effect of satisfaction on spending and even fewer relate this to visitor expectations. Thepresent study examines the case of the World Ski Championships 2015 which were held in...

Persistent link: https://www.econbiz.de/10014525711

Fragen oder Zuhören? Ein Vergleich von Kundenbefragungen und User Generated Content

Oetzel, Sebastian; Graf, Denise - In: PraxisWISSEN Marketing 8 (2023) 01/2023, pp. 91-107

Kundenzufriedenheit ist eines der wichtigsten Konstrukte im Marketing und ein relevanter Einflussfaktor auf den … Verständnis der Einflussfaktoren der Kundenzufriedenheit. Viele Unternehmen setzen hierfür klassische Kundenzufriedenheitsstudien … vielversprechende und kostengünstige Alternative, um Informationen über die Treiber der Kundenzufriedenheit zu identifizieren. Mit Hilfe …

Persistent link: https://www.econbiz.de/10014517458

Affective complementarity in service encounters

Giardini, Angelo; Frese, Michael - In: Management Revue 18 (2007) 1, pp. 75-87

Face-to-face interactions are a crucial part of services. However, research that investigates the dynamics of service encounters is still rare. In this study we used a theoretical framework that aligned the concept of interpersonal complementarity with Mehrabian and Russell's (1974)...

Persistent link: https://www.econbiz.de/10010318144

A green vehicle routing problem with customer satisfaction criteria

Afshar-Bakeshloo, M.; Mehrabi, A.; Safari, H.; Maleki, M.; … - In: Journal of Industrial Engineering International 12 (2016), pp. 529-544

This paper develops an MILP model, named Satisfactory-Green Vehicle Routing Problem. It consists of routing a heterogeneous fleet of vehicles in order to serve a set of customers within predefined time windows. In this model in addition to the traditional objective of the VRP, both the pollution...

Persistent link: https://www.econbiz.de/10011640920

The smiling mask in service encounters: The impact of surface and deep acting

Lo, Sheng Chung; Huang, Kai-Ping - In: International Journal of Management, Economics and … 6 (2017) 1, pp. 40-55

The purpose of the study was to examine the impact of emotional labor mechanisms (surface acting and deep acting) on service encounters. The literature review has been conducted to examine how two mechanisms impact on employees and customers. The study suggested that as far as employees are...

Persistent link: https://www.econbiz.de/10011646499

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