Educational aspirations can be regarded as a predictor of final educational attainment, rendering this construct highly relevant for analysing the development of educational inequalities in panel data settings. In the context of the German tracked secondary school system, we analysed...

We draw on cleavage theory to assess the emergence of a social conflict concerning globalisation-related issues among the German population between 1989 and 2019. We argue that issue salience and opinion polarisation are key conditions for a successful and sustainable political mobilisation of...

This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

The sensory experience is the initial step in creating memorable dining experiences for consumers in traditional restaurants. However, the question remains as to how managers should best combine the five senses to satisfy customers. More research is needed to determine how sensory cues can be...

The Virtual Reality (VR) and Augmented Reality (AR) economic impact is expected to hit US$ 29.5 billion in 2020. Brands (Volvo / L'Oréal) and retailers (Carrefour / Lowe's) have built on-site VR facilities which offer more attractive shopping experiences than traditional environments. The...

Das Internet stellt für immer mehr Konsumenten eine neue Möglichkeit des Kaufs von Produkten dar. Während der Onlinekauf von Bekleidung, Büchern oder Elektroartikeln verstärkt zu beobachten ist, werden Lebensmittel noch relativ selten im Internet gekauft. Zum Kauf von Lebensmitteln im...

Die Messung von Studienerfolg bzw. Studienabbruch erfolgt häufig retrospektiv anhand von Exmatrikulierten-Befragungen. Diese Erhebungen sind jedoch mit hohen Nonresponse-Raten verknüpft. Auch die retrospektive Selbsteinschätzung unterliegt Erinnerungsfehlern. Alternativ findet man auch...

Urban passenger transport is a key point in the progress of any city. It is a strategic area whose efficient and sustainable development requires the incorporation of multiple disciplines. It affects territorial, social, health, economic, and environmental policies, among others. In recent...