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Monitoring the Quality of Services in Electronic Banking

Jovovic, Radislav; Lekic, Elvis; Jovovic, Miroslav - In: Journal of Central Banking Theory and Practice 5 (2016) 3, pp. 99-119

Successful development of electronic banking is in direct correlation with the quality of services in electronic banking. Therefore, it is necessary that the banks are familiar with the attributes of electronic services on which clients assess the bank’s quality and client’s satisfaction...

Persistent link: https://www.econbiz.de/10012217839

Keine Angst vor der Digitalisierung! Zum Stand digitalisierter Arbeitsanforderungen in verschiedenen Industriebranchen und Tätigkeitsfeldern sowie Zusammenhänge zwischen Belastung,...

Härtwig, Christian; Sapronova, Anna - In: Zeitschrift für Arbeitswissenschaft 75 (2020) 1, pp. 58-73

Ziel der Studie war es, den Stand der Digitalisierung in zwölf Industriebranchen in Deutschland zu untersuchen. In der Fragebogen-Erhebung unter 14.007 Beschäftigten zeigte sich, dass die Digitalisierung oft noch am Anfang steht und primär durch den Einsatz von IKT-Systemen geprägt ist....

Persistent link: https://www.econbiz.de/10014504067

Effects of e-banking on growth of customer base in kenyan banks

Okibo, Bichanga Walter; Wario, Ali Yattani - In: The International Journal of Management Science and … (2014) 11-(Jan-Mar), pp. 48-64

The study highlights the effects of E-banking services on growth of customer base in Kenyan banks for over the last five years. It addresses issues that affect effective utilization of E-banking facilities by customers. The study generally investigates how lack of technological know-how,...

Persistent link: https://www.econbiz.de/10010368656

Analysis and modeling of the determinants of mobile banking acceptance

Silva Bidarra, Samuel Henrique; Muñoz-Leiva, Francisco; … - In: The International Journal of Management Science and … (2013) 8-(Apr-Jun), pp. 1-27

Mobile banking represents a great breakthrough in electronic banking. However due to several factors, costumers are not still completely confident in its use. In this study we contribute to the research on electronic banking adoption, in particular mobile banking acceptance, and we improve our...

Persistent link: https://www.econbiz.de/10010368685

Gender as a moderating element of customer satisfaction with electronic banking? An empirical study

Liébana-Cabanillas, Francisco; Martínez-Fiestas, Myriam; … - In: The International Journal of Management Science and … (2012) 5-(Jul-Sep), pp. 1-34

level of Electronic Banking users in Spain, following a proposed behavioural model, in addition to determining the influence …

Persistent link: https://www.econbiz.de/10010368690

School Choice and School Quality in the US

Nechyba, Thomas - In: CESifo DICE Report 02 (2004) 4, pp. 33-38

Persistent link: https://www.econbiz.de/10011696489

Determinants of customer satisfaction of banking industry in Bangladesh

Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256

This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...

Persistent link: https://www.econbiz.de/10011938313

Raining stones? Female immigrants in the Spanish labour market

Antòn, José-Ignacio; de Bustillo, Rafael Muñoz; … - In: Estudios de Economía 39 (2012) 1, pp. 53-86

The aim of this paper is to analyse how female migrants fare in the Spanish labour market, a country that has experienced impressive immigration flows during the last decade. Particularly, we explore the differential access to employment and the earning gap faced by this group, considering the...

Persistent link: https://www.econbiz.de/10011538733

Are the Spanish long-term unemployed unemployable?

Bentolila, Samuel; García-Pérez, J. Ignacio; Jansen, … - In: SERIEs - Journal of the Spanish Economic Association 8 (2017) 1, pp. 1-41

Long-term unemployment reached unprecedented levels in Spain in the wake of the Great Recession and it still affects …

Persistent link: https://www.econbiz.de/10011994631

Cost-effectiveness analysis of antipsychotics in reducing schizophrenia relapses

García-Ruiz, Antonio J.; Pérez-Costillas, Lucía; … - In: Health Economics Review 2 (2012) 8, pp. 1-12

-lasting health, social and financial burdens. The aim of this project is to assess the efficiency of the antipsychotics used in Spain … people living in Spain with schizophrenia. The transition probabilities for assessed therapies were obtained from the … haloperidol in Spain. It is worthwhile to highlight that schizophrenia is a highly incapacitating disease and choosing the most …

Persistent link: https://www.econbiz.de/10010317175

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