Important features to be included in queueing-theoretic models of the call center operation are multiple servers, impatient customers, time-varying arrival process, and operator's after-call work (ACW). We propose a fluid approximation technique for the queueing model with these features by...

To access the efficient inventory system, managers should consider all the situations that have happened in reality. One of these situations is the presence of the defective items in each received lot and the other situation is being the group of customers that do not wait to fulfill their...