The techniques and technologies of customer service, as introduced under the guise of e-government, have brought certain aspects of public service users into sharp focus, but at the expense of other aspects. It is hypothesised that this effect may lie behind the failure of half a decade of...

Freiwillige Feuerwehren sind in vielen ländlichen Räumen Europas eine etablierte Einrichtung der Daseinsvorsorge.Trotz dieser Allgegenwärtigkeit sehen sich viele Ortsfeuerwehren bei der Erfüllung ihrer Aufgaben mit existenziellen Herausforderungen konfrontiert. Fragen wie die Durchführung...

In diesem Beitrag wird der Zusammenhang zwischen den sogenannten Ökonomien des Alltagslebens (auch Fundamentalökonomie genannt), einem aktuellen Ansatz zur Debatte über die Daseinsvorsorge, und dem Konzept der räumlichen Gerechtigkeit diskutiert. Dabei wird von der These ausgegangen, dass...

The article discusses the status and role of regulatory bodies and the aftermaths of their independence and accountability to the public and the parliament. The author analyses different legal statuses of regulatory bodies in Montenegro and Serbia in the central banking and energy sectors and...

Der Beitrag diskutiert Effekte digitaler nachbarschaftlicher Kommunikation auf das lokale Zusammenleben im ländlichen Raum. Dazu werden Daten aus einer Befragung sowie leitfadengestützte Interviews mit Einwohnerinnen und Einwohner in Metelen im Kreis Steinfurt ausgewertet. Die...

Purpose This study aims to assess the degree of satisfaction regarding service quality provided by the Transportation and Communications Division of the Regional Unit of Kavala, Greece. The main purpose of the study is accomplished through the development and the empirical testing of a...

This study aims to analyze the effects of audit findings, follow-up of audit recommendations, quality of financial reporting and public services on the incumbent electability. Using subnational elections data in Indonesia in 2015 and 2017, the final sample amounted to 291 observations, which...

The article aims to analyze non-motorized transport initiatives by adopting the innovation-in-services approach based on multi-agents. We selected ten cases in the municipality of Sao Paulo, Brazil. Our findings identified innovations in the local context in the treatment of infrastructure for...

The public sector is facing significant challenges regarding public services provision, including declination of users' trust and limited resources. An alternative approach to traditional public service provision with the potential to address these challenges is the co-creation of public...

The digital transformation of society raises high hopes for the improvement of the design and implementation of coproduction processes, which may lead to higher levels of acceptance, satisfaction, and trust with respect to public services. Yet and despite a growing number of studies on the role...