Quality and performance are current issues and a strategic priority for the Portuguese National Health Service … level of performance of the given teams (care performance; professional training; organizational quality; and services …. Currently, there is a lack of studies in primary health care (PHC) that assess the relationship between the quality and the …

The concept of benchmarking requires a continuous process of performance improvement of different organizations in … its transformation from a simple quantitative analysis tool, to a resource of information on performance and quality of … seek excellence. The end of the twentieth century is the period of broad expression of benchmarking in various areas and …

The purpose of this study was to emphasize that the Data Envelopment Analysis (DEA) method is an important benchmarking … tool which provides necessary information for improving business performance. To fulfil the abovementioned goal, we used a … of the country is essential, considerable attention should be paid to improving their performance. In addition to the DEA …

them cope with the competition and offer their customers new, attractive, good quality products and services and at … competitive prices. In this context, total quality management is a viable and sustainable option that can systematically …-dimensional approach of total quality management and provide some concrete action ways through which organizations in Romania that …

theory and applications in the domain of quality. Following this statement one can notice a considerable evolution of the … advanced approach associated to the concept of quality management in services of specialists bringing to attention modalities … efficiency and efficacy to real consumers’ requests and perceptions. The quality management approach at tourist’s services level …

elements which lead to a higher performance and excellence of companies. One of these models was created and it is applied by … the European Foundation of Quality Management. This model defines nine elements, divided into enablers and results … characterization and correlations between the elements of the model and the connection with the performance of a company. This article …

quality culture types and the TQM programme performance, and there being different influence levels of the quality cultures. …This paper aims to examine the relationships between different types of cultures and effectiveness in Total Quality … Management (TQM) implementation. Using Cameron's framework, we have tested the connection between a quality culture taxonomy and …