Whereas employee participation is generally conceived to facilitate implementation of organizational change, only limited research has investigated whether it may reduce the negative effects of downsizing. The present study compares two Swedish hospitals that implemented downsizing in different...

The EU Directive on Corporate Sustainable Due Diligence has sparked fierce debate about the regulation of supply chains. The directive's objectives are aligned with European values. However, it raises concerns that the compliance costs of social and environmental regulations may be privatised in...

Purpose: The question of resource scarcity and emerging pressure of environmental legislations has brought a new challenge for the manufacturing industry. On the one hand, there is a huge population that demands a large quantity of commodities; on the other hand, these demands have to be met by...

The purpose of this paper is to describe an extended approach to supply chain management by exploring some of the more prevalent Supply Chain Management definitions, frameworks and terminology. As regards the methodology of our study, should be noted that it was based on content analysis of the...

Research Question: The essential problem being analyzed in the present paper is the search for methods to assess or rather measure supply chain flexibility. Due to a multi-dimensional characteristic supply chain flexibility is particularly difficult to analyze and to evaluate with adequate...

What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?

How can the performance of a logistic service level be measured in a consistent way, and how can the measured service level in one country be compared to another country?

With no doubt, the adoption of Artificial Intelligence applications in customer service reduces the time to market. Nevertheless, the question remains whether or not its adoption in production and logistics will transform the supply chain into a more agile one in developing countries context....

The objective of this article is to assist the reader in understanding the journey from traditional Supply Chain Management to Digital Supply Chain Management. It aims to augment the concept of Digital Supply Chain Management with blockchain technology and create an extensive literature review...

Purpose: The aim of this paper is to examine the state of knowledge management research in supply chain management from three standpoints, methodological approach, supply chain management area, and knowledge management processes. Design/methodology/approach: To achieve this, a systematic review...