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Determinants of customer satisfaction of banking industry in Bangladesh

Uddin, Mohammed Belal; Akhter, Bilkis - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 6 (2012) 2, pp. 242-256

This study aims to investigate, through the development and operationalized constructs of service quality, service charge, perceived value, and customer satisfaction; customer satisfaction and its determinants of the banking industry in Bangladesh. An exploratory factor analysis and structural...

Persistent link: https://www.econbiz.de/10011938313

Affective complementarity in service encounters

Giardini, Angelo; Frese, Michael - In: Management Revue 18 (2007) 1, pp. 75-87

Face-to-face interactions are a crucial part of services. However, research that investigates the dynamics of service encounters is still rare. In this study we used a theoretical framework that aligned the concept of interpersonal complementarity with Mehrabian and Russell's (1974)...

Persistent link: https://www.econbiz.de/10010318144

Examining the effects of electronic service quality on online banking customer satisfaction: Evidence from Zambia

Mwiya, Bruce; Katai, Mathew; Bwalya, Justice; Kayekesi, … - In: Cogent Business & Management 9 (2022) 1, pp. 1-23

, responsiveness, efficiency, fulfilment and reliability are indeed relevant to electronic service quality and they affect customer …, responsiveness, fulfilment and reliability would result in higher customer satisfaction and usage of the online facilities. Since the …

Persistent link: https://www.econbiz.de/10014505470

Psychometric evaluation of the German version of the Recovering Quality of Life (ReQoL) measures in patients with affective disorders

Grochtdreis, Thomas; König, Hans-Helmut; Keetharuth, … - In: The European Journal of Health Economics 24 (2022) 4, pp. 499-512

Cohen's d. The responsiveness was assessed using Glass' Δ and the standardized response mean (SRM). Results: The reliability …–retest reliability of the ReQoL measures were assessed using Cronbach's Alpha and the intra-class correlation coefficient (ICC). The …–retest reliability. The concurrent validity of the ReQoL-20 with the clinical measure PHQ-9 was strong with a correlation coefficient of …

Persistent link: https://www.econbiz.de/10015325450

The role of B2B marketing strategy, ICT B2B marketing support, and service quality in market orientation – Performance relationship: evidence from three European countries

Jagodič, Gregor; Milfelner, Borut - In: Cogent Business & Management 9 (2022) 1, pp. 1-28

The purpose of this study is to evaluate the role of marketing strategy, information communication technology (ICT) marketing support, and service quality in the market orientation-performance relationship. Even though there are many studies considering the market orientation-performance...

Persistent link: https://www.econbiz.de/10014505762

HR contribution to a firm's success examined from a configurational perspective: An exploratory study based on the Spanish CRANET data

Dolan, Simon L.; Mach, Mercè; Sierra Olivera, Vicenta - In: Management Revue 16 (2005) 2, pp. 272-290

The objective in this study was to examine whether a firm's economic/financial success can be associated with the application of certain HRM policies, practices and strategies. In this empirical study, an extended rationale borrowed from a configurational conceptual model was used in order to...

Persistent link: https://www.econbiz.de/10010318069

Human resource management and economic success: An Australian perspective

Dowling, Peter J. - In: Management Revue 16 (2005) 2, pp. 202-212

In this paper we examine the case for a link at the national and firm level between human resource management (HRM) and economic success in Australia. A brief history of the industrial development of Australia (and New Zealand) is presented and some differentiating factors noted (Dowling/Boxall...

Persistent link: https://www.econbiz.de/10010318097

Missing variables in theories of strategic Human Resource Management: Time, cause, and individuals

Wright, Patrick M.; Haggerty, John J. - In: Management Revue 16 (2005) 2, pp. 164-173

Much progress has been made with regard to theory building and application in the field of Strategic Human Resource Management (HRM) since Wright and McMahan's (1992) critical review. While researchers have increasingly investigated the impact of HR on economic success within the Resource Based...

Persistent link: https://www.econbiz.de/10010318163

Impact of strategic management, corporate social responsibility on firm performance in the post mandate period: Evidence from India

Mitra, Nayan - In: International Journal of Corporate Social … 6 (2021) 1, pp. 1-15

Corporate Social Responsibility (CSR) is like a chameleon, that changes its colour according to the context it is in. In the developed economy, it takes the form of sustainability and/ or philanthropy, whereas, in emerging economies, it speaks the language of religious, political and/or mandated...

Persistent link: https://www.econbiz.de/10014545935

Die Separierung von Kompakttarifen in der Pensions- und Lebensversicherung

Dreher, Loïc - In: German Risk and Insurance Review (GRIR) 6 (2010) 1, pp. 1-33

Compact tariffs are not only used in pension insurance, but also in life insurance. However, in many cases it is … necessary to have separate views on those tariffs, since policy management systems developed for life insurance companies are … particulars relevant for life insurance and important aspects with regard to accounting are explained. Finally, an algorithm is …

Persistent link: https://www.econbiz.de/10010311182