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The impact of employee satisfaction on quality and profitability in high-contact service industries
Yee, Rachel W. Y.; Yeung, Andy C. L.; Cheng, T. C. E. - In: Journal of operations management 26 (2008) 5, pp. 651-668
Persistent link: https://www.econbiz.de/10003766808
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Factors affecting usage of information technology in support of knowledge sharing : a multiple case study of service organizations in Hong Kong
Chow, Ngai-keung - In: Journal of global information management : an official … 19 (2011) 2, pp. 45-66
Persistent link: https://www.econbiz.de/10009247162
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When competency-based pay relates to creative performance : the moderating role of employee psychological need
Hon, Alice H. Y. - In: International journal of hospitality management 31 (2012) 1, pp. 130-138
Persistent link: https://www.econbiz.de/10009406145
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Interaction behaviors leading to comfort in the service encounter
Lloyd, Alison E.; Luk, Sherriff T. K. - In: The journal of services marketing 25 (2011) 3, pp. 176-189
Persistent link: https://www.econbiz.de/10009230975
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An empirical study of employee loyalty, service quality and firm performance in the service industry
Yee, Rachel W. Y.; Yeung, Andy C. L.; Cheng, T. C. E. - In: International journal of production economics 124 (2010) 1, pp. 109-120
Persistent link: https://www.econbiz.de/10003966973
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Report on the development of Qianhai, Shenzhen
Wei, Yong - In: Annual report on the development of China's special … (2018), pp. 41-57
Persistent link: https://www.econbiz.de/10012237758
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The ties that bind us : examining relationship marketing orientation and its impact on firm performance in the information systems outsourcing services sector
Kwan, Rebecca; Carlson, Jamie L. - In: Journal of strategic marketing 25 (2017) 5/6, pp. 495-510
Persistent link: https://www.econbiz.de/10011743080
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Expansion of services output share : traditional factors or policy changes?
Roy, Amrita - In: Global economy journal : GEJ 15 (2015) 3, pp. 409-430
Persistent link: https://www.econbiz.de/10011381896
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Servitisation of European manufacturing : evidence from a large scale database
Dachs, Bernhard; Biege, Sabine; Borowiecki, Martin; … - In: The service industries journal 34 (2014) 1, pp. 5-23
Persistent link: https://www.econbiz.de/10010257808
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Services in Russia : past, present, and future
Rodríguez Molina, Mercedes; Melikhova, Yulia - In: Eurasian geography and economics 56 (2015) 6, pp. 656-678
Persistent link: https://www.econbiz.de/10011485406