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Customer satisfaction
7
Kundenzufriedenheit
7
Beziehungsmarketing
5
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5
customer satisfaction
5
Portfolio selection
4
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4
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3
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18
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Fornell, Claes
17
Mithas, Sunil
7
Morgeson, Forrest V., III.
6
Hult, G. Tomas M.
4
Hutchinson, Mark C.
2
Jacobson, Robert
2
Johnson, Michael D.
2
Mizik, Natalie
2
Morgan, Neil A.
2
Morgeson, Forrest
2
O'Connell, Vincent
2
O'Sullivan, Don
2
Robinson, William Thomas
2
Wernerfelt, Birger
2
Dekimpe, Marnik G.
1
Ittner, Christopher
1
Keiningham, Timothy
1
Krishnan, Mayuram S.
1
Larcker, David F.
1
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1
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1
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Riemer, Manuel
1
Rust, Roland T.
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Sa’d, Randy
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Journal of marketing
4
Journal of marketing research : JMR
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
Information systems research : ISR
1
Journal of city climate policy and economy
1
Journal of the Academy of Marketing Science
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
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ECONIS (ZBW)
18
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1
Breaking the walls of complex systems change in cities : a service ecosystems and psychological perspective
Posselt, Tim
;
Riemer, Manuel
;
Sa’d, Randy
;
Walsh, Brenna
- In:
Journal of city climate policy and economy
1
(
2022
)
1
,
pp. 32-60
Persistent link: https://www.econbiz.de/10014420579
Saved in:
2
The effect of customer satisfaction on consumer spending growth
Fornell, Claes
;
Rust, Roland T.
;
Dekimpe, Marnik G.
- In:
Journal of marketing research : JMR
47
(
2010
)
1
,
pp. 28-35
Persistent link: https://www.econbiz.de/10003947425
Saved in:
3
The economic and statistical significance of stock returns on customer satisfaction : commentary
Fornell, Claes
;
Mithas, Sunil
;
Morgeson, Forrest V., III.
- In:
Marketing science : the marketing journal of the …
28
(
2009
)
5
,
pp. 820-825
Persistent link: https://www.econbiz.de/10003921731
Saved in:
4
Customer satisfaction-based mispricing : issues and misconceptions ; rejoinder
Jacobson, Robert
;
Mizik, Natalie
- In:
Marketing science : the marketing journal of the …
28
(
2009
)
5
,
pp. 836-845
Persistent link: https://www.econbiz.de/10003921733
Saved in:
5
Reexamining the market share-customer satisfaction relationship
Rego, Lopo L.
;
Morgan, Neil A.
;
Fornell, Claes
- In:
Journal of marketing
77
(
2013
)
5
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009793115
Saved in:
6
Information technology, customer satisfaction, and profit : theory and evidence
Mithas, Sunil
;
Krishnan, Mayuram S.
;
Fornell, Claes
- In:
Information systems research : ISR
27
(
2016
)
1
,
pp. 166-181
Persistent link: https://www.econbiz.de/10011460172
Saved in:
7
Measuring alpha : the consequences of ignoring the four-factor model ; in response to the commentary: "The statistical significance of portfolio returns" by Claes Fornell, Sunil Mi...
O'Sullivan, Don
;
Hutchinson, Mark C.
;
O'Connell, Vincent
- In:
International journal of research in marketing : IJRM ; …
26
(
2009
)
2
,
pp. 164-164
Persistent link: https://www.econbiz.de/10009519944
Saved in:
8
The statistical significance of portfolio returns
Fornell, Claes
;
Mithas, Sunil
;
Morgeson, Forrest
- In:
International journal of research in marketing : IJRM ; …
26
(
2009
)
2
,
pp. 162-163
Persistent link: https://www.econbiz.de/10009519945
Saved in:
9
Expectations, perceived performance, and customer satisfaction for a complex service : the case of bank loans
Johnson, Michael D.
- In:
Journal of economic psychology : research in economic …
17
(
1996
)
2
,
pp. 163-182
Persistent link: https://www.econbiz.de/10001204998
Saved in:
10
Differentiation as a basis for explaining customer satisfaction across industries
Fornell, Claes
- In:
Journal of economic psychology : research in economic …
14
(
1993
)
4
,
pp. 681-696
Persistent link: https://www.econbiz.de/10001161944
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