//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Exploring the myth of customer...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Großbritannien
29,603
United Kingdom
29,540
Relationship marketing
14,825
Beziehungsmarketing
14,809
Consumer behaviour
7,487
Konsumentenverhalten
7,487
Customer satisfaction
4,316
Kundenzufriedenheit
4,315
USA
4,218
United States
4,215
Dienstleistungsqualität
3,407
Service quality
3,407
Deutschland
3,318
Germany
3,313
Theory
2,624
Theorie
2,622
Brand management
2,133
Markenführung
2,133
Frankreich
1,999
France
1,997
Estimation
1,808
Schätzung
1,808
Brand image
1,646
Markenimage
1,646
EU countries
1,595
EU-Staaten
1,595
Social Web
1,574
Social web
1,574
Lieferantenmanagement
1,519
Supplier relationship management
1,519
Japan
1,325
Einzelhandel
1,319
Retail trade
1,319
Confidence
1,190
Vertrauen
1,189
Internet marketing
1,185
Online-Marketing
1,185
Comparison
1,130
Vergleich
1,128
E-commerce
1,124
more ...
less ...
Online availability
All
Undetermined
12,382
Free
2,818
Type of publication
All
Article
44,604
Book / Working Paper
303
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
44,907
Graue Literatur
18,117
Non-commercial literature
18,117
Working Paper
15,060
Arbeitspapier
13,557
Aufsatz im Buch
10,630
Book section
10,630
Hochschulschrift
3,818
Collection of articles of several authors
3,174
Sammelwerk
3,174
Thesis
2,620
Amtsdruckschrift
1,884
Government document
1,884
Aufsatzsammlung
1,813
Konferenzschrift
1,385
Bibliografie enthalten
1,316
Bibliography included
1,316
Case study
1,258
Fallstudie
1,258
Lehrbuch
680
Conference proceedings
645
Textbook
611
Rezension
466
Dissertation u.a. Prüfungsschriften
457
Bibliografie
448
No longer published / No longer aquired
443
Statistik
433
Conference paper
360
Konferenzbeitrag
360
Biografie
353
Mehrbändiges Werk
351
Multi-volume publication
351
Statistics
334
Reprint
329
Bibliographie
292
Collection of articles written by one author
270
Sammlung
270
Ratgeber
267
Guidebook
246
more ...
less ...
Language
All
English
42,710
German
1,444
French
381
Italian
152
Spanish
109
Hungarian
29
Dutch
22
Polish
17
Czech
12
Portuguese
10
Russian
9
Croatian
8
Romanian
4
Swedish
4
Bulgarian
3
Danish
2
Norwegian
2
Slovak
2
Chinese
2
Valencian
1
Multiple languages
1
more ...
less ...
Author
All
Machin, Stephen
89
Blundell, Richard W.
67
Wright, Mike
67
Crafts, Nicholas
57
Taylor, Mark P.
56
Han, Heesup
52
Mills, Terence C.
51
Bryson, Alex
49
Harris, Richard I. D.
49
Kumar, V.
48
Minford, Patrick
48
Disney, Richard
47
Jenkins, Stephen
46
Dolton, Peter J.
44
Gil-Alaña, Luis A.
43
Green, Francis
42
Hollebeek, Linda D.
42
Propper, Carol
42
Brown, Sarah
41
Burgess, Simon M.
39
Greenaway, David
39
Gregg, Paul
39
Scott, Peter
39
Van Reenen, John
39
Booth, Alison L.
38
Manning, Alan
37
Girma, Sourafel
36
Hall, Stephen G.
36
Haskel, Jonathan
36
Mattila, Anna S.
36
Peel, David
36
Sloane, Peter J.
36
Weale, Martin
36
Cuthbertson, Keith
35
Gil Saura, Irene
35
Verhoef, Peter C.
35
Broadberry, Stephen N.
34
Oswald, Andrew J.
33
Turner, John D.
33
Arestis, Philip
32
more ...
less ...
Institution
All
Reserve Bank of India
4
Großbritannien
3
Society of Business Economists
3
Federal Reserve Bank of St. Louis
2
International Conference on Relationship Marketing <9, 2009, Berlin>
2
American College of Tax Counsel <University, Ala.>
1
Association for Payment Clearing Services
1
Banco Central de Venezuela <Caracas>
1
Bank of England
1
Bank of England / Derivatives Markets Survey Team
1
Bertrand Russell Peace Foundation
1
British Polish Geographical Seminar
1
Caisse des dépôts et consignations <Frankreich> / Service des étude économiques et financières
1
Cambridge-Maastricht Symposium <2, 2001, Cambridge>
1
Chinese Economists Conference <3, 2003, Schanghai>
1
City of London
1
Deutsches Institut für Entwicklungspolitik
1
Deutschland <Bundesrepublik>
1
Economic Policy Conference <28, 2003, Saint Louis, Mo.>
1
Economic Policy Conference <31, 2006, Saint Louis, Mo.>
1
Encuentro Internacional de Economía <2, 1998, Caracas>
1
Europäische Union / Rat
1
Financial Services Authority
1
Ford Foundation
1
Forum de Politique Économique
1
Franco-British Symposium <1986, London>
1
Großbritannien / Government
1
Großbritannien / Office for Budget Responsibility
1
Indien / Committee on Corporate Governance
1
Institute for Fiscal Studies
1
International Conference in Applied Theory, Macroeconomics and Empirical Finance <3., 2017, Thessaloniki>
1
International Finance Facility
1
International Geographical Union / Commission on Population Geography
1
Internationale Vereinigung für Steuerrecht
1
Internationales Arbeitsamt
1
Multicare Study Group
1
National Seminar on Economics Education at the Undergraduate Level in Malaysia <1991, Kuala Lumpur>
1
Nuclear Energy Agency
1
Okrugli Sto Adam Smith i Institucije Savremene Tržišne Privrede <1997, Belgrad>
1
Royal Statistical Society / Working Party on the Measurement of Unemployment in the UK
1
more ...
less ...
Published in...
All
Journal of business research : JBR
717
Journal of retailing and consumer services
625
Applied economics
582
The economic journal : the journal of the Royal Economic Society
510
Industrial marketing management : the international journal for industrial and high-tech firms
439
Fiscal studies : the journal of the Institute for Fiscal Studies
327
Regional studies
316
International journal of hospitality management
310
The service industries journal
281
The economic history review : a journal of economic and social history
278
National Institute economic review
277
Oxford bulletin of economics and statistics
272
Quarterly bulletin / Bank of England
270
Scottish journal of political economy : the journal of the Scottish Economic Society
263
Oxford review of economic policy
261
Oxford economic papers
243
The journal of services marketing
234
Economica
212
The journal of business & industrial marketing
202
Applied financial economics
200
Industrial relations journal
200
Journal of strategic marketing
189
Business history
184
European journal of marketing : EJM
180
Economics letters
179
Journal of the Academy of Marketing Science
172
Journal of banking & finance
166
Journal of marketing management : MM
166
Tourism management : research, policies, practice
157
The journal of economic history
151
Applied economics letters
148
Cambridge journal of economics
146
BJIR : an international journal of employment relations
141
International journal of electronic customer relationship management : IJECRM
141
Environment & planning
140
Journal of business ethics : JOBE
138
International journal of contemporary hospitality management
136
Research policy : policy, management and economic studies of science, technology and innovation
132
Journal of travel and tourism marketing
131
Journal of marketing
130
more ...
less ...
Source
All
ECONIS (ZBW)
44,907
Showing
1
-
10
of
44,907
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia
;
Paton, Robert A.
;
Veloutsou, Cleopatra
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
Saved in:
2
Complementary effects of relational bonds in information asymmetry contexts
Nath, Prithwiraj
;
Mukherjee, Avinandan
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 168-180
Persistent link: https://www.econbiz.de/10009568246
Saved in:
3
Key influencers and inhibitors on adoption of the Internet for banking
Durkin, Mark
;
Jennings, Deirdre
;
Mulholland, Gwyneth
; …
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 348-357
Persistent link: https://www.econbiz.de/10003742275
Saved in:
4
Innovations of retail banks : expression of relationship marketing or product orientation?
Kieżel, Małgorzata
- In:
Acta scientiarum polonorum / Oeconomia : czasopismo …
15
(
2016
)
3
,
pp. 27-34
Persistent link: https://www.econbiz.de/10011647845
Saved in:
5
Bedürfnisorientierung im Privatkundengeschäft
Müller, Bernd R.
- In:
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
116
(
1999
)
4
,
pp. 179-181
Persistent link: https://www.econbiz.de/10001402037
Saved in:
6
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
7
The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.
;
Inyang, Aniefre Eddie
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
Saved in:
8
Union Experience : towards excellence in retail banking
Bapat, Dhananjay
- In:
Decision
42
(
2015
)
3
,
pp. 335-345
Persistent link: https://www.econbiz.de/10011471922
Saved in:
9
The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis
Aslam, Wajeeha
;
Tariq, Ayesha
;
Arif, Imtiaz
- In:
Global business review
20
(
2019
)
5
,
pp. 1155-1178
Persistent link: https://www.econbiz.de/10012137565
Saved in:
10
A model of customer loyalty : an empirical study of Indian retail banking customer
Kant, Rishi
;
Jaiswal, Deepak
;
Mishra, Suyash
- In:
Global business review
20
(
2019
)
5
,
pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->