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Wie Service 2.0 funktioniert
Bernoff, Josh
;
Schadler, Ted
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
9
,
pp. 22-32
Persistent link: https://www.econbiz.de/10008648309
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Empowered
Bernoff, Josh
;
Schadler, Ted
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 94-101
Persistent link: https://www.econbiz.de/10008658595
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Harnessing the power of the oh-so-social web
Bernoff, Josh
;
Li, Charlene
- In:
MIT sloan management review
49
(
2007/08
)
3
,
pp. 36-42
Persistent link: https://www.econbiz.de/10003714560
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