Most of Business Excellence – Total Quality models provide a static view and processing of Total Quality issues. This paper proposes a system of Business Excellence taking into consideration: current European practices of Total Quality and competitiveness, a modular, open architecture like...

We put forward a brand choice model with unobserved heterogeneity that concerns responsiveness to marketing efforts. We introduce two latent segments of households. The first segment is assumed to respond to marketing efforts, while households in the second segment do not do so. Whether a...

This study extends prior research on referee bias and close bias in professional soccer by examining whether Major League Soccer (MLS) referees’ discretion over stoppage time (i.e., extra play beyond regulation) is influenced by end-of-regulation match scores and/or home field advantage. To do...

The role of Medical Tourism in the process of a complex satisfaction of the prosumers and the impact played in the organizational and functional changes in the Polish healthcare system. The analysis of the literature on the subject as well as an analysis of the documentation were the inspiration...

Der Zugang zum Internet mit hohen Datenübertragungsraten (Breitband) ist in Deutschland nicht flächendeckend gewährleistet. In diesem Beitrag werden Kosten und Nutzen eines flächendeckenden Ausbaus der Breitbandinfrastruktur geschätzt und miteinander verglichen. Dabei wird deutlich, dass...

Innerhalb der ersten Förderphase ist von den Forschungsdatenzentren der Statistischen Ämter des Bundes und der Länder eine Dateninfrastruktur geschaffen worden, die umfangreiche wissenschaftliche Analysen amtlicher Mikrodaten aus allen Bereichen zulässt. In diesem Aufsatz wird insbesondere...

The aim of this study is to analyse residents' perception of the social impact of the Formula E Grand Prix of Santiago de Chile. A sample of 414 residents was collected through a questionnaire made up of 46 items regarding possible positive and negative impacts. Descriptive analysis,...

This paper examines the impact of internationalization on the product, process and organizational innovations of Korean service firms. Despite the increasing importance of the service sector and the discrepancies in the natures of the manufacturing and service industries, the...