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Customer experience dimensions in last-mile delivery : an empirical study on unattended home delivery

Olsson, John; Hellström, Daniel; Vakulenko, Yulia - In: International journal of physical distribution and … 53 (2023) 2, pp. 184-205

Persistent link: https://www.econbiz.de/10014252353

Customer expectations of unattended grocery delivery services : mapping forms and determinants

Olsson, John; Osman, Mary Catherine; Hellström, Daniel; … - In: International journal of retail and distribution management 50 (2022) 13, pp. 1-16

Persistent link: https://www.econbiz.de/10013552634

Convenient = competitive? : how Brick-and-Mortar retailers can cope with online competition

Sen, Sandipan; Alexandrov, Aliosha; Jha, Subhash; … - In: Review of managerial science : RMS 17 (2023) 5, pp. 1615-1643

Persistent link: https://www.econbiz.de/10014335404

The relationship between service quality and customer loyalty in specialty supermarkets : empirical evidence in Vietnam

Hang, Nguyen Thu; Nguyen Hue Minh; Anh Chi Phan; … - In: International journal of business and economics … 3 (2014) 5, pp. 178-186

Persistent link: https://www.econbiz.de/10010508702

Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats

Goić, Marcel; Levenier, Camilo; Montoya, Ricardo - In: Journal of retailing and consumer services 60 (2021), pp. 1-17

Persistent link: https://www.econbiz.de/10012502734

An application of retailing service quality practices influencing customer loyalty toward retailers

Sivapalan, Achchuthan; Jebarakirthy, Charles - In: Marketing intelligence & planning 35 (2017) 7, pp. 842-857

Persistent link: https://www.econbiz.de/10011798023

How service operations, perceived benefit, and psychological ownership enhance customer retention in retail : evidence in Vietnam supermarkets

Nguyen, Diep T. N.; Minh Pham; Chovancová, Miloslava; … - In: Cogent business & management 10 (2023) 2, pp. 1-25

essential demands of customers. However, few scholars discuss the effects of service operations on customer retention in retail … commitment-trust theory, this study examines service operations' direct and indirect effects on customer retention through …

Persistent link: https://www.econbiz.de/10014505113

A study of the impact of corporate social responsibility and price image on retailer personality and consumers' reactions (satisfaction, trust and loyalty to the retailer)

Lombart, Cindy; Louis, Didier - In: Journal of retailing and consumer services 21 (2014) 4, pp. 630-642

Persistent link: https://www.econbiz.de/10010388515

Investigating logistics service quality in omni-channel retailing

Murfield, Monique L. Ueltschy; Boone, Christopher A.; … - In: International journal of physical distribution & … 47 (2017) 4, pp. 263-296

Persistent link: https://www.econbiz.de/10011648200

The effect of justice in the history of loyalty : a study in failure recovery in the retail context

Lopes, Evandro Luiz; Silva, Marcos Antonio da - In: Journal of retailing and consumer services 24 (2015), pp. 110-120

Persistent link: https://www.econbiz.de/10010528597

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