//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Reductions in customer commitm...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Relationship marketing
14,804
Beziehungsmarketing
14,788
Consumer behaviour
6,803
Konsumentenverhalten
6,803
Customer satisfaction
4,216
Kundenzufriedenheit
4,215
Dienstleistungsqualität
3,113
Service quality
3,113
Brand management
2,003
Markenführung
2,003
Brand image
1,587
Markenimage
1,587
Social Web
1,492
Social web
1,492
Lieferantenmanagement
1,412
Supplier relationship management
1,412
Internet marketing
1,125
Online-Marketing
1,125
Confidence
1,095
Vertrauen
1,094
Customer integration
1,091
Kundenintegration
1,088
E-commerce
1,026
Electronic Commerce
1,025
Brand
1,022
Einzelhandel
1,019
Retail trade
1,019
Markenartikel
1,004
Marketing management
989
Marketingmanagement
988
Customer value
944
Online retailing
944
Online-Handel
944
Kundenwert
943
Customer service
732
Kundenservice
728
Emotion
688
USA
664
United States
664
Value creation
622
more ...
less ...
Online availability
All
Undetermined
7,349
Free
1,222
Type of publication
All
Article
14,874
Book / Working Paper
70
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
14,944
Aufsatz im Buch
3,460
Book section
3,460
Hochschulschrift
1,581
Thesis
1,270
Graue Literatur
1,083
Non-commercial literature
1,083
Working Paper
673
Arbeitspapier
671
Collection of articles of several authors
577
Sammelwerk
577
Case study
463
Fallstudie
463
Aufsatzsammlung
389
Ratgeber
249
Guidebook
229
Bibliografie enthalten
162
Bibliography included
162
Conference paper
145
Konferenzbeitrag
145
Lehrbuch
143
Textbook
127
Konferenzschrift
111
Handbook
105
Handbuch
105
Dissertation u.a. Prüfungsschriften
100
Conference proceedings
73
Collection of articles written by one author
64
Sammlung
64
Reprint
47
Article
28
Interview
28
Glossar enthalten
24
Glossary included
24
Systematic review
20
Übersichtsarbeit
20
Festschrift
19
Bibliografie
18
Fallstudiensammlung
16
more ...
less ...
Language
All
English
14,314
German
615
Italian
5
French
4
Romanian
3
Spanish
3
Czech
2
Dutch
1
Swedish
1
more ...
less ...
Author
All
Han, Heesup
52
Kumar, V.
48
Hollebeek, Linda D.
40
Mattila, Anna S.
36
Gil Saura, Irene
35
Verhoef, Peter C.
35
Smith, Alan D.
31
Palmatier, Robert W.
30
Prentice, Catherine
30
Svensson, Göran
30
Homburg, Christian
29
Bruhn, Manfred
27
Herrmann, Andreas
27
Loureiro, Sandra Maria Correia
27
Grewal, Dhruv
25
Walsh, Gianfranco
25
Agnihotri, Raj
24
Bang, Nguyen
24
Hyun, Sunghyup Sean
24
Klaus, Philipp
23
Vrontis, Demetris
23
Huber, Frank
22
Ruyter, Ko de
22
Thaichon, Park
22
Evanschitzky, Heiner
21
Wong, IpKin Anthony
21
Balaji, M. S.
20
Harrigan, Paul
20
Kumar, Vikas
20
Quach, Sara
20
Rather, Raouf Ahmad
20
Wieseke, Jan
20
Karjaluoto, Heikki
19
Sesé, F. Javier
19
Casidy, Riza
18
Gustafsson, Anders
18
Khan, Imran
18
Kim, Wansoo
18
Lemon, Katherine N.
18
Neslin, Scott A.
18
more ...
less ...
Institution
All
International Conference on Relationship Marketing <9, 2009, Berlin>
2
Published in...
All
Journal of business research : JBR
651
Journal of retailing and consumer services
584
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
The journal of services marketing
226
The journal of business & industrial marketing
194
The service industries journal
186
Journal of strategic marketing
170
Journal of the Academy of Marketing Science
168
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
125
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Psychology & marketing
109
Asia Pacific journal of marketing and logistics
108
Tourism management : research, policies, practice
108
Journal of service management
106
Journal of retailing
105
Cogent business & management
102
The journal of brand management : an international journal
101
Marketing intelligence & planning
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
98
Services marketing quarterly
93
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
83
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
68
International journal of retail & distribution management
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
European journal of operational research : EJOR
65
more ...
less ...
Source
All
ECONIS (ZBW)
14,944
Showing
1
-
10
of
14,944
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Failure to maintain customers : antecedents and consequences of service downgrades
Lin, Liming
;
Guo, Zhaoyang
;
Zhou, Chenxi
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 387-411
Persistent link: https://www.econbiz.de/10014302342
Saved in:
2
An empirical study on customer retention and customer loyalty
Alhawari, Damer
- In:
International journal of information systems and change …
7
(
2015
)
3
,
pp. 183-202
Persistent link: https://www.econbiz.de/10011540322
Saved in:
3
Study on consumer perception & brand loyalty towards Hyundai in Vijayawada
Kumar, M. Sandeep
;
Rajeswari, B.
;
Kumar, D. Prasanna
; …
- In:
International journal of economic research
13
(
2016
)
1
,
pp. 383-394
Persistent link: https://www.econbiz.de/10011560913
Saved in:
4
Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei
- In:
Journal of management research
9
(
2017
)
4
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
Saved in:
5
Islamic branding as a tool for customer retention : antecedents and consequences of Islamic brand loyalty
Mohammad Rashed Hasan Polas
;
Jahanshahi, Asghar Afshar
; …
- In:
International journal of islamic marketing and branding
3
(
2018
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011886298
Saved in:
6
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
7
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
8
Progress in loyalty program research : facts, debates, and future research
Xie, Karen L.
;
Chen, Chih-chien
- In:
Journal of hospitality marketing & management
22
(
2013
)
5/6
,
pp. 463-489
Persistent link: https://www.econbiz.de/10010127368
Saved in:
9
Estimation of customer retention for Indian mobile telecommunicatio sector
Reddy, M. Ravindar
;
Ganesh, Srikanth
;
Rahul, T.
;
Mann, …
- In:
International journal of business information systems : …
16
(
2014
)
3
,
pp. 233-246
Persistent link: https://www.econbiz.de/10010478211
Saved in:
10
Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty
Balakrishnan, Shyamaladevi
;
Parthasarathy, Ravilochanan
- In:
International journal of business excellence
11
(
2017
)
3
,
pp. 301-319
Persistent link: https://www.econbiz.de/10011734392
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->