In this paper, we analyze the business models of Germany's biggest lending platforms smava, auxmoney, and Lendico to identify a standard business model as a dominant design in this industry. We use a mixed method approach in which a case study at firm level is conducted to analyze and contrast...

Purpose: The present study aims to investigate the primary tools and digitalisation applications used by agro-food firms in Greece. These factors encourage or discourage digitalisation and identify which policies are in place to ensure an effective digitalisation in the food sector....

The employees deliver services to customers and interact with them using emotional labor. The causes of emotional exhaustion under several circumstances have been thoroughly investigated. One approach is to view the employee-customer interaction as an actor-audience relationship, known as...