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Financial planning for savings and loan institutions : a new challenge
Lam, Chun H. - In: Journal of business research : JBR 13 (1985) 3, pp. 267-282
Persistent link: https://www.econbiz.de/10001021716
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An empirical analysis of the impact of the 1982 Garn-St. Germain Depository Institutions Act on shareholder wealth in the S&L industry
Hsieh, Su-jane - In: Research in finance 9 (1991), pp. 187-208
Persistent link: https://www.econbiz.de/10001120691
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Deregulation and the demand for money market mutual funds
Lam, Chun H. - In: Journal of macroeconomics 11 (1989) 2, pp. 297-308
Persistent link: https://www.econbiz.de/10001089147
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Empirical profiles of service recovery systems : the maturity perspective
Smith, Jeffery S.; Karwan, Kirk R. - In: Journal of service research : JSR 13 (2010) 1, pp. 111-125
Persistent link: https://www.econbiz.de/10003959023
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An empirical investigation of the effectiveness of an integrated service recovery system
Smith, Jeffery S.; Karwan, Kirk R.; Markland, Robert E. - In: Operations management research : OMR ; advancing … 5 (2012) 1/2, pp. 25-36
Persistent link: https://www.econbiz.de/10009571281
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The contingent nature of service recovery system structures
Smith, Jeffery S.; Nagy, Paul F.; Karwan, Kirk R.; … - In: International journal of operations & production … 32 (2012) 7, pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
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An empirical examination of the structural dimensions of the service recovery system
Smith, Jeffery S.; Karwan, Kirk R.; Markland, Robert E. - In: Decision sciences : DS 40 (2009) 1, pp. 165-186
Persistent link: https://www.econbiz.de/10003848264