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Customer aggression, employee voice and quit rates : evidence from the frontline service workforce

Liu, Xiangmin; Van Jaarsveld, Danielle; Yanadori, Yoshio - In: British journal of industrial relations : BJIR ; an … 60 (2022) 2, pp. 348-370

Persistent link: https://www.econbiz.de/10013190938

The economic pay-offs to informal training : evidence from routine service work

Liu, Xiangmin; Batt, Rosemary L. - In: ILR review : the journal of work and policy 61 (2007/08) 1, pp. 75-89

Persistent link: https://www.econbiz.de/10003585821

The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies

Van Jaarsveld, Danielle; Kwon, Hyunji; Frost, Ann C. - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 573-601

Persistent link: https://www.econbiz.de/10003883043

How institutional and organizational characteristics explain the growth of contingent work in China

Liu, Xiangmin - In: ILR review : the journal of work and policy 68 (2015) 2, pp. 372-397

Persistent link: https://www.econbiz.de/10011281991

College quality, earnings, and job satisfaction : evidence from recent college graduates

Liu, Xiangmin; Thomas, Scott Loring; Zhang, Liang - In: Journal of labor research 31 (2010) 2, pp. 183-201

Persistent link: https://www.econbiz.de/10008797198

Faculty employment at 4-year colleges and universities

Zhang, Liang; Liu, Xiangmin - In: Economics of education review 29 (2010) 4, pp. 543-552

Persistent link: https://www.econbiz.de/10009243693

A newcomer socialization perspective on the proliferation of unethical conduct in organizations : the influences of peer coaching practices and newcomers' goal orientations

Liu, Xiangmin; Greenbaum, Rebecca L.; Allen, David G.; … - In: Journal of business ethics : JBE 176 (2022) 1, pp. 73-88

Drawing on conservation of resources theory, we contribute to the behavioral ethics literature by examining how and why organizational socialization processes can affect newcomers’ adoption of unethical behaviors. Specifically, we contend that quality peer coaching (i.e., providing newcomers...

Persistent link: https://www.econbiz.de/10012817958

Leveraging organizational tenure to improve service performance : the role of relational coordination among frontline service workers in China

Liu, Xiangmin; Zhang, Bulin; Zhang, Zhengtang - In: Asia Pacific business review 27 (2021) 5, pp. 690-709

Persistent link: https://www.econbiz.de/10012650340

The increasing stratification of faculty employment at colleges and universities in the United States

Zhang, Liang; Ehrenberg, Ronald G.; Liu, Xiangmin - In: Advances in industrial and labor relations 26 (2021), pp. 73-97

Persistent link: https://www.econbiz.de/10012612612

The effects of latent withdrawal profiles on employee turnover, destinations and job performance

Liu, Xiangmin; Raghuram, Sumita - In: Human resource management journal : HRMJ ; the … 32 (2022) 2, pp. 384-405

Persistent link: https://www.econbiz.de/10013185948