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The impact of quality culture and leadership on customer relationship in organizations from the Romanian metal construction industry
Ilieş, Liviu; Sălăgean, Horațiu Cătălin; Beleiu, Ioana - In: Amfiteatru economic : an economic and business research … 19 (2017), pp. 1050-1063
The current paper is part of a wider research that has as general objective to develop an evaluation and analysis model for the total quality management (TQM) system to identify best practices that determine its’ performance, in order to improve it. The research is focused on organizations...
Persistent link: https://www.econbiz.de/10011875327
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Leadership and policy deployment : the backbone of TQM
Oakland, John S. - In: Total quality management & business excellence : an … 22 (2011) 5, pp. 517-534
Persistent link: https://www.econbiz.de/10009243167
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Embedding social responsibility principles within quality leadership
Duckworth, Holly - In: Quality management journal : QMJ 22 (2015) 1, pp. 6-9
Persistent link: https://www.econbiz.de/10010483432
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Contribution of leadership, organizational commitment and organizational culture to improve the quality of higher education
Amtu, Onisimus; Souisa, Sjeny Liza; Joseph, Lourine Sience - In: International journal of innovation : IJI journal 9 (2021) 1, pp. 131-157
Persistent link: https://www.econbiz.de/10012584993
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A framework for leading the transformation to performance Excellence part I : CEO perspectives on forces, facilitators, and strategic leadership systems
Latham, John R. - In: Quality management journal : QMJ 20 (2013) 2, pp. 12-33
Persistent link: https://www.econbiz.de/10009739576
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Development culture and TQM in Turkish healthcare : importance of employee empowerment and top management leadership
Yıldız, Izlem Gözükara; Çolakoğlu, Nurdan; … - In: Total quality management & business excellence 30 (2019) 11, pp. 1302-1318
Persistent link: https://www.econbiz.de/10012199841
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Effect of leadership and quality culture on quality management practices and operational performance of construction companies in Oman
Issa Khalfan; Zaharuzaman Jamaluddin; Setyawan Widyarto - In: International journal of quality & reliability management 39 (2022) 7, pp. 1824-1843
Persistent link: https://www.econbiz.de/10013398014
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The transformational leadership role in achieving organizational resilience through adaptive cultures : the case of Dubai service sector
Odeh, Rana B.S. Madi; Obeidat, Bader Yousef; Jaradat, … - In: The international journal of productivity and … 72 (2023) 2, pp. 440-468
Persistent link: https://www.econbiz.de/10014307495
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Organisational culture and the implementation of Six Sigma in Southern China
Ng, Ivan C.; Hempel, Paul S. - In: Total quality management & business excellence 31 (2020) 1, pp. 82-98
Persistent link: https://www.econbiz.de/10012256579
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Business process reengineering : a recent review
Bhaskar, Hari Lal; Singh, R. P. - In: Global journal of business management : GJBM 8 (2014) 2, pp. 24-51
Persistent link: https://www.econbiz.de/10010533378