Showing 1 - 10 of 18,798
Persistent link: https://www.econbiz.de/10012226881
Performance management systems can be divided into those that rely considerably on significant stakeholders and that ignore stakeholders, other than the stockholders and the clients. Decision makers willing to implement and use a performance management system must decide to what extent such...
Persistent link: https://www.econbiz.de/10012490356
(utilitarian and hedonic experience) on satisfaction and loyalty of two segments of customers: transactional and online … satisfaction, positive WOM, repurchase intention and price tolerance. The findings indicate that direct and indirect effects of e …-service quality on satisfaction and loyalty are different for each segment of customers. While utilitarian quality is more relevant …
Persistent link: https://www.econbiz.de/10012175766
The present changing trend and competitive business world have compelled many sectors to improve their service quality, productivity and performance. The health sector is a unique sector with peculiar work environment and developmental expectations from workers of different categories. Experts...
Persistent link: https://www.econbiz.de/10012020262
satisfaction after returns. Design/methodology/approach The paper uses the dataset of Human Capital in Poland 2010 … satisfaction. However, the relations differ depending on the key destination country. Practical implications This study discusses …
Persistent link: https://www.econbiz.de/10014515725
Objective: The purpose of this paper is to identify the understanding and strategic importance of the country of origin (COO) and its dimensions from the perspective of the emerging market firms. Methods: A qualitative approach was applied using in-depth interviews with 11 informants from owners...
Persistent link: https://www.econbiz.de/10012171675
Purpose - The purpose of this research is to develop, test, and validate the symbiotic networking concept of SMEs internationalization pathways. Design/Methodology/Approach - Survey data were collected from managers/owners of SMEs operating in the textile industry in China and Russia. The...
Persistent link: https://www.econbiz.de/10012116480
Objective: The objective of the article is to explore how new multinationals construct their FDI location portfolios and what the performance outcomes of these decisions are. Research Design & Methods: Building our conceptual framework on the organisational learning theory, we conduct regression...
Persistent link: https://www.econbiz.de/10012800370
Objective: The objective of the article is to explore the types of brands in terms of the country of brand origin (COBO) applied by emerging markets’ firms and motives for applying them. Research Design & Methods: A qualitative approach was used, i.e. multi-case study of five emerging...
Persistent link: https://www.econbiz.de/10012519502
The purpose of this study was to explore the role of networks in the internationalization process of firms from emerging economies using Nigeria as a case study. A qualitative approach was employed to realize this purpose by using a sample of eight (8) top executives serving in four (4) leading...
Persistent link: https://www.econbiz.de/10012493812