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~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
10,660
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Salehi-Isfahani, Djavad
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Su, LuJun
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Thurasamy Ramayah
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Sparks, Beverley
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Journal of retailing and consumer services
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International journal of hospitality management
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Journal of business research : JBR
339
The journal of services marketing
192
Tourism management : research, policies, practice
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
179
The service industries journal
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Journal of travel and tourism marketing
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Iranian economic review : journal of University of Tehran
162
Journal of hospitality marketing & management
156
International journal of contemporary hospitality management
146
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
116
Cogent business & management
115
International journal of productivity and quality management : IJPQM
109
Tourism management perspectives : TMP
103
Services marketing quarterly
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Asia Pacific journal of marketing and logistics
94
Journal of air transport management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Psychology & marketing
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International journal of business information systems : IJBIS
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Journal of the Academy of Marketing Science
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Industrial marketing management : the international journal for industrial and high-tech firms
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Total quality management & business excellence
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International journal of economic perspectives : IJEP
70
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Journal of strategic marketing
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Technological forecasting & social change : an international journal
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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The international journal of bank marketing : IJBM
67
International journal of quality and service sciences
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Journal of Asian finance, economics and business : JAFEB
65
European journal of marketing : EJM
59
Managing service quality : MSQ ; an international journal
58
International journal of electronic customer relationship management : IJECRM
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ECONIS (ZBW)
13,628
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1
Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan
;
Hajmohammd, Sara
;
Patry, Karine
- In:
International journal of integrated supply management : …
8
(
2013
)
4
,
pp. 173-192
Persistent link: https://www.econbiz.de/10010359673
Saved in:
2
Service quality and repurchase behaviour in the Spanish automotive after sales business
García González, Alfonso
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 239-267
Persistent link: https://www.econbiz.de/10011383854
Saved in:
3
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
4
Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar
;
Lima, Reshma Pervin
;
Mahmud, Md. Shahed
- In:
Global business review
22
(
2021
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
Saved in:
5
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
6
Developing a decomposed alumni satisfaction model for higher education institutions
Hus, Sheng-Hsun
;
Wang, Yu-Che
;
Cheng, Chao-Jih
;
Chen, Yu-Fan
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 979-996
Persistent link: https://www.econbiz.de/10011687807
Saved in:
7
An augmented model of customer loyalty for organizational purchasing of financial services
Lee, Yew-wing
;
Bellman, Steven
- In:
Journal of business-to-business marketing
15
(
2008
)
3
,
pp. 290-322
Persistent link: https://www.econbiz.de/10003781569
Saved in:
8
The relationship of employee perceptions of organizational climate to business-unit outcomes
Cooil, Bruce
;
Aksoy, Lerzan
;
Keiningham, Timothy
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10003804815
Saved in:
9
Customer satisfaction and loyalty in e-markets : a
PLS
path modeling approach
Anderson, Rolph E.
;
Swaminathan, Srinivasan
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 221-234
Persistent link: https://www.econbiz.de/10008989389
Saved in:
10
Drivers and outcomes of brand heritage : consumers' perception of heritage brands in the automotive industry
Wiedmann, Klaus-Peter
;
Hennigs, Nadine
;
Schmidt, Steffen
; …
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 205-220
Persistent link: https://www.econbiz.de/10008989393
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