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~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
10,661
Kundenzufriedenheit
10,651
Erfolgsfaktor
5,481
Success factor
5,476
Dienstleistungsqualität
5,435
Service quality
5,435
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5,042
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5,042
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4,871
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4,871
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1,733
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1,727
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1,424
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1,419
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1,053
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1,052
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985
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985
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981
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742
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741
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1,576
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18,327
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71
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Aufsatz in Zeitschrift
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18,398
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3,528
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3,528
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2,386
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Han, Heesup
67
Svensson, Göran
42
Agnihotri, Raj
41
Mattila, Anna S.
37
Wieseke, Jan
33
Homburg, Christian
30
Rapp, Adam
30
Wong, IpKin Anthony
27
Prentice, Catherine
26
Jaramillo, Fernando
25
Prybutok, Victor R.
25
Shahin, Arash
25
Ahearne, Michael
24
Alavi, Sascha
24
Antony, Jiju
24
Gil Saura, Irene
24
Rangarajan, Deva
24
Chaker, Nawar N.
23
Friend, Scott B.
23
Habel, Johannes
23
Hyun, Sunghyup Sean
23
Park, Jungkun
23
Pullins, Ellen
23
Söderlund, Magnus
23
Bolander, Willy
22
Johnson, Jeff S.
22
Itani, Omar S.
21
Jang, Soocheong
21
Panagopoulos, Nikolaos G.
21
Rutherford, Brian N.
21
Bilgihan, Anil
20
Evanschitzky, Heiner
20
Plouffe, Christopher R.
20
Prayag, Girish
20
Schmitz, Christian
20
Aksoy, Lerzan
19
Hughes, Douglas E.
19
Lee, Choong-Ki
19
Schwepker, Charles H. <Jr.>
19
Sharma, Piyush
19
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Academy of Marketing
1
Australian and New Zealand Marketing Academy
1
Universität Bielefeld
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Journal of business research : JBR
493
Journal of retailing and consumer services
463
International journal of hospitality management
375
Industrial marketing management : the international journal for industrial and high-tech firms
307
The service industries journal
220
The journal of personal selling & sales management : JPSSM
208
The journal of services marketing
198
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
198
Tourism management : research, policies, practice
181
Journal of travel and tourism marketing
171
Journal of hospitality marketing & management
156
International journal of contemporary hospitality management
152
Journal of the Academy of Marketing Science
144
The journal of business & industrial marketing
137
International journal of project management : the journal of The International Project Management Association
128
The TQM journal : the international review of organizational improvement
126
Cogent business & management
120
International journal of productivity and quality management : IJPQM
116
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
109
Journal of marketing
108
Harvard business review : HBR
107
Services marketing quarterly
107
Journal of service research : JSR
100
Journal of strategic marketing
99
Psychology & marketing
98
International journal of business information systems : IJBIS
95
Service business
95
Asia Pacific journal of marketing and logistics
94
European journal of marketing : EJM
94
Journal of air transport management
94
Harvard-Business-Manager : das Wissen der Besten
91
Journal of personal selling & sales management : JPSSM
87
International journal of quality & reliability management
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Total quality management & business excellence
84
Tourism management perspectives : TMP
84
Journal of retailing
79
International journal of services and operations management
75
Journal of Asian finance, economics and business : JAFEB
75
Journal of service management
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ECONIS (ZBW)
18,398
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1
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10
of
18,398
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1
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
2
Building customer relationships while achieving sales performance results : is listening the holy grail of sales?
Itani, Omar S.
;
Goad, Emily A.
;
Jaramillo, Fernando
- In:
Journal of business research : JBR
102
(
2019
),
pp. 120-130
Persistent link: https://www.econbiz.de/10012103945
Saved in:
3
The role of non-financial measures in controlling myopic activities : the case of hard
selling
Srinivasan, Dhinu
;
Thevaranjan, Alex
- In:
International journal of accounting, auditing and …
12
(
2016
)
2
,
pp. 103-130
Persistent link: https://www.econbiz.de/10011586333
Saved in:
4
Computer assisted sales processes in automotive retailing
Taylor-West, Paul
;
Saker, Jim
- In:
International journal of retail & distribution management
40
(
2012
)
7
,
pp. 493-509
Persistent link: https://www.econbiz.de/10009572903
Saved in:
5
Service leadership for adaptive
selling
and effective customer service teams
Wong, Alfred Y.
;
Liu, Ying
;
Tjosvold, Dean
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 122-131
Persistent link: https://www.econbiz.de/10011286971
Saved in:
6
When sales managers and
salespeople
disagree in the appreciation for their firm : the phenomenon of organizational identification tension
Kraus, Florian
;
Haumann, Till
;
Ahearne, Michael
; …
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 486-515
Persistent link: https://www.econbiz.de/10011377066
Saved in:
7
Panacea or paradox? : the moderating role of ethical climate
Tanner, Emily C.
;
Tanner, John F.
;
Wakefield, Kirk
- In:
The journal of personal selling & sales management : JPSSM
35
(
2015
)
2
,
pp. 175-190
Persistent link: https://www.econbiz.de/10010527058
Saved in:
8
The impact of job satisfaction, adaptive
selling
behaviors and customer orientation on salesperson’s performance : exploring the moderating role of
selling
experience
Singh, Ramendra
;
Das, Gopal
- In:
The journal of business & industrial marketing
28
(
2013
)
7
,
pp. 554-564
Persistent link: https://www.econbiz.de/10010125761
Saved in:
9
The impact of salesperson credibility-building statements on later stages of the sales encounter
Arndt, Aaron
;
Evans, Kenneth R.
;
Landry, Timothy D.
; …
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
1
,
pp. 19-32
Persistent link: https://www.econbiz.de/10010338159
Saved in:
10
Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth
Ou, Wei-Ming
;
Shih, Chia-Mei
;
Chen, Chin-Yuan
- In:
International journal of commerce and management
25
(
2015
)
4
,
pp. 673-686
Persistent link: https://www.econbiz.de/10011446689
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