Written by some of the most distinguished authors in the field, this book elucidates the critical and complex relationships between services, production and innovation. The authors discuss the limitations of current theories to explain service productivity and innovation, and call for a...

The main purpose of this book is to enhance the understanding of differences in productivity performance between countries and sectors and to improve our insight in the drivers of productivity levels and its growth. Due to demographics the speed-up of productivity growth will be of increasing...

"This book makes a significant and original contribution to the literature by bridging the gap between service productivity and technology. It presents a holistic view of service productivity, taking into account the social, economic, and environmental factors that affect service operations and...