Cases on Information Technology Planning, Design and Implementation brings together a variety of real-life experiences showing how other companies and organizations have successfully, or not so successfully, planned, designed, and implemented different applications using information technology....

Chapter 1 - Customer-Centric Support Services: An Introduction to the next frontier for competitive advantage in the digital era -- Chapter 2 - Customer-Centric Support Services in the Digital Era -- Chapter 3 - Information as a Service for Consumer Decision Making -- Chapter 4 - The role of...

Part1: International Business Trends and Practices in the New Digital Age -- Chapter 1: Role and Importance of Information Technology in Global Business today -- Chapter 2: Changing face of International Business in the new Information Age 4.0 -- Chapter 3: International Production and Digital...

"This comprehensive Research Handbook examines the fundamental influence of emerging disruptive technologies, such as artificial intelligence, online platforms, the internet of things, and social robots, on Human Resource Management (HRM). Bringing together an array of interdisciplinary experts,...